2009 Effort Score Technology Trends 
Retently
MARCH 23, 2023
Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.
Customers Rock!
APRIL 14, 2010
We had a great discussion around listening to customers, gathering social media feedback and turning it into action inside of a company, and of course we talked about the NetPromoter score and how to use it strategically. You can listen to the 12-minute segments here (Segment 1) , here (Segment 2) , and here (Segment 3).
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West Monroe
NOVEMBER 29, 2021
American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup. Digital businesses use technology as an enabler—it’s all in the how. That’s because these technologies can help people be more productive and effective.
CX University
MARCH 6, 2018
US News and World Report uses this important metric in its scoring algorithm, as does every credible media source I can recall. The US Department of Education recorded an average graduation rate of 59% for the years 2009-2015. My efforts grew the MBA Program from 200 to 800, the fourth largest MBA Program in Pennsylvania.
Comm100
NOVEMBER 13, 2022
One of the top customer service trends in recent years has seen customer support expand to new digital channels. Expect to see this trend continue, as there remains much room for growth in this area. Another of the growing customer service technology trends has seen a rise in chatbots and automation. Adopt live chat .
Grade.us
JUNE 2, 2020
Online reviews and reputation management Review widgets and plugins Review listings monitoring (multi-location) Auto review request campaigns White-labeled agency plugins, widgets, and API White-labeled content for agencies Analytics, performance, and trends reporting Track clicks, clickthroughs, and conversions. Net promoter scores.
ClearAction
OCTOBER 1, 2018
That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. These static trends are very revealing: if we’re not aiming to be VoC Collaborators and Transformers we may never get there!
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