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Getting to the “Why” of CX Design: Measuring Effort to Drive Change

Clarabridge

In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. Although customer experience (CX) was a nascent space back in 2009, it is easy to extend his argument to the customer experience space today.

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Customer Experience Articles

ClearAction

Customer Experience Articles. Customer experience articles. Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs.

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Your how-to guide on creating a business listing on Bing

BirdEye

Launched in 2009, Bing is a web search engine owned and operated by Microsoft. Listing performance insights: Within your Bing Places for Business dashboard you can measure how many times your listing appears in Bing search results and how it’s performing compared to similar businesses in your zip code(s). What is Bing? Get a free demo.

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Join us at CX Europe 2018 for insight into customer understanding and other key CX priorities

Forrester's Customer Insights

Forrester’s customer experience Forums are in their tenth year — from our first one in 2009 in New York, they’ve grown and spread to San Francisco, London, Singapore, and other cities around the world and become yearly destinations for CX pros far and wide. CX Europe 2018 is just 10 days from now — Tuesday […].

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Countdown To Forrester’s 10th Annual CXNYC Forum June 19–20

Forrester's Customer Insights

Back in 2009, Forrester launched its first customer experience forum. We picked New York as the location because for years we’d put on a financial services event there, and we knew that our attendees from the banking, brokerage, and insurance industries all had CX on their minds.

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Reputational Risk Explained: Effective Strategies to Build Trust and Credibility

BirdEye

Understanding reputational risk and how to manage it effectively can safeguard your business. We will break down how to measure reputation risk, strategies for identifying vulnerabilities, and what you can do to protect your reputation in this blog. How to measure reputational risk? How can reputational risk be managed?

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.