Retently

JULY 28, 2023

How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

ijgolding

AUGUST 3, 2018

The word ‘disruption’ is one of the most commonly used with reference to business and commerce around the world today. In the UK, retailers have been struggling with this concept since the demise of 100-year-old Woolworths in 2009. ‘My manager said no’, she said. As simple as that.

Case Study 191

Case Study Retail Study Policies 191

Gainsight

OCTOBER 23, 2019

But, could thinking about customer success software as a category be leading us down the wrong path? If I was to tell you in 2009 that in just a few years there would be a new category of software almost as prolific as CRMs, customer support, and project management software you wouldn’t have believed me.

Software 60

Software Customer Success Tools Customer Centricity 60

Retently

OCTOBER 19, 2018

How do you approach customer happiness in your company? However, making sure customer experience is handled the right way throughout your entire organization can be pretty difficult – especially if you have a large business with multiple departments and branches. Well, that’s where the Chief Customer Officer comes into play.

Chief Customer Officer 90

Chief Customer Officer Customer Centricity Call Center Metrics 90

Customer Guru

FEBRUARY 23, 2018

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.

Groups 112

Groups Marketing Customer Experience Financial 112

C3Centricity

JULY 2, 2016

I like his idea because the relationships a brand builds with its customers have become vitally important in today’s world of social media. I did notice that he recently started referring to these as societal rather than relational, in line with today’s more usual vocabulary. SOURCE: Apple.

Brands 159

Brands Marketing Advertising Measurement 159

Chattermill

SEPTEMBER 11, 2019

They work hard to remove any friction for the customer. They fully buy into the view that the customer’s experience begins as soon as they come into contact with your brand. Being customer centric means delivering a great experience with every interaction you have with the customer not just in customer facing roles. “We

Customer Experience 76

Customer Experience Touchpoint Entertainment Customer Journeys 76