Talkdesk

MAY 22, 2019

They were founded in 2009 with a simple mission—create a world where every business thrives through free cash flow. Today, their game-changing technology powers a network connecting 1.6 Taulia delivers working capital solutions that make it easy for businesses to free up cash, accelerate payments and improve supply chain health.

Financial 8

Financial Company Contact Center Analytics 8

Service Untitled

DECEMBER 27, 2010

In 2008, social media and customer service were not even on the radar; in 2009 it grew to 13%, and this year 40% of contact centers actively use social media in their customer service. Everyone who wants to survive needs to pay attention and be ready to advance as technology demands. photo credit: MoritzBarcelona.

Social Media 42

Social Media Trends Customer Experience Contact Center 42

NobelBiz

APRIL 9, 2024

call centers that handle patient information on behalf of healthcare providers and organizations are obligated to comply with the Health Insurance Portability and Accountability Act (HIPAA) that sets standards for the security and privacy of sensitive patient health information. HIPAA Regulations: In the U.S.,

Call Center 104

Call Center Healthcare Contact Center Financial 104

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Stella Connect

JANUARY 25, 2018

In recent years, we’ve seen a major shift in brands’ approaches to customer service delivery and contact center performance management. Below, we’ll share our predictions and explain what customer service and contact center leaders must factor into their plans. What will brands’ biggest concerns be in 2018?

Self Service 40

Self Service Trends Customer Service Contact Center 40

TechSee

DECEMBER 5, 2017

Recognizing that continuously adding quality agents simply does not add up financially, more and more companies are turning to technology in order to scale quality support. Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.”

Contact Center 116

Contact Center Customer Satisfaction Self Service Technology 116

Avaya

JANUARY 9, 2017

Calls fielded by the hotline staff have grown steadily to an estimated 691,000 since Christmas 2009. It’s all made possible by Avaya Customer Engagement technology , the leading contact center solution in the market (shameless company plug!). The call volume was intense.

Travel 40

Travel Contact Center Government Training 40

Answer Dash

JANUARY 9, 2019

A Business Willing To Transcend Itself And Shed Its Old Skin Digital transformation has generated a lot of interest in the last few years as companies scramble to become more digital and solve various problems with technology. Changing technology leads to a new skillset for employees to grow the company and their careers.

Trends 82

Trends Customer Experience Insurance Chatbots 82

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. On the advice of the CX technology provider (per their business models), VoC managers expand their listening posts and real-time dashboards.

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62