Waypoint Group

OCTOBER 17, 2019

Deeper insights helping marketing create excellent customer-company interactions . Reciprocity strengthens customer relationships while increasing CSM team productivity by 50%+. Founded in 2009 by Ken Lynch, Reciprocity is based in San Francisco. Better customer engagement and feedback management are a big reason why.

Customer Engagement 40

Customer Engagement B2B Engagement NPS 40

Waypoint Group

JANUARY 14, 2015

but for product usability it’s 5.89, so clearly ease-of-use is something we need to focus on in order to drive customer retention.” ” There are significant problems with these statements, many of which are well documented in a book called, The Flaw of Averages (Wiley, 2009) and also discussed briefly on this blog at [link].

B2B 40

B2B Net Promoter Score Effort Score NPS 40

SmartKarrot

JANUARY 25, 2022

These programs got the name of customer marketing. . Customer marketing is one of the key functions of an organization. On the other hand, customer success has been around since early 2009. Customer marketing and customer success: How can both departments help each other?

Customer Success 10

Customer Success Marketing Case Study Customers 10

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Voice of customer maturity is quite low today in terms of ease, actionability, and strategic use.

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62

Comm100

NOVEMBER 13, 2022

Every organization’s criteria for top customer service software will be unique, so here we’ll simply highlight each product and some of their key use cases to help you begin your research. Founded: 2009. HubSpot designs customer support software designed to help companies grow. Headquartered: Vancouver, British Columbia, Canada.

Tools 181

Tools Customer Service Tips Omni-Channel 181

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Comm100

NOVEMBER 13, 2022

Based on the criteria seen in the last chapter, we’ve assessed some of the best omnichannel customer support software. Listed here in alphabetical order are four of the best omnichannel customer service platforms on the market: 1. Founded: 2009. She specializes in B2B messaging, branding and soccer trivia. Founded: 2011.

Omni-Channel 212

Omni-Channel Customer Service Chatbots Social Media 212