Comm100

FEBRUARY 1, 2023

Comm100 Headquartered: Vancouver, British Columbia, Canada Founded: 2009 Comm100 is a global provider of live chat used by such higher education institutions as University of British Columbia, Thompson Rivers University, McMaster University, and The Open University. She specializes in B2B messaging, branding and soccer trivia.

Effort Score 216

Effort Score Wait Times Video Communication 216

Waypoint Group

OCTOBER 17, 2019

Founded in 2009 by Ken Lynch, Reciprocity is based in San Francisco. Having somebody like Waypoint that has the B2B expertise to go with putting feedback to work really amplifies the feedback you get.”. Reciprocity strengthens customer relationships while increasing CSM team productivity by 50%+. Reciprocity, Inc.

Customer Engagement 40

Customer Engagement B2B Engagement NPS 40

Waypoint Group

JANUARY 14, 2015

” There are significant problems with these statements, many of which are well documented in a book called, The Flaw of Averages (Wiley, 2009) and also discussed briefly on this blog at [link]. The post An Oldie but Goodie: The Flaw of Averages (and the impact on B2B Businesses) appeared first on Waypoint Group.

B2B 40

B2B Net Promoter Score Effort Score NPS 40

Forrester's Customer Insights

NOVEMBER 1, 2018

Forrester’s customer experience Forums are in their tenth year — from our first one in 2009 in New York, they’ve grown and spread to San Francisco, London, Singapore, and other cities around the world and become yearly destinations for CX pros far and wide. CX Europe 2018 is just 10 days from now — Tuesday […].

Customer Journeys 49

Customer Journeys Customers Customer Experience Measurement 49

Quadient

MARCH 21, 2022

Un délai de règlement 30 jours s’applique pour les transactions B2B en France, à compter de la date de réception des marchandises ou de l’exécution d’une prestation. Les délais de paiement sont en effet encadrés par le Code de commerce et le Code de la commande publique. La règle générale ?

Sports 52

Sports B2B Groups Report 52

Customer Alignment

MARCH 2, 2018

The average tenure also lengthened from 23 months in 2009 to 34.5 In the U.K, the number of Chief Customer Officers across all industries increased from 14 in 2014 to 90 in 2017; half of those roles were created in the last 15 months.

Chief Customer Officer 99

Chief Customer Officer Customer Journeys Customer Experience Roadmap 99

Hero Digital

APRIL 8, 2020

In 2009, researchers from University College London discovered a peculiar thing about habits. Originally a B2B e-commerce site, Alibaba was in the middle of pivoting to B2C to compete with eBay. An equally important corollary: In an age of pandemic (and ecological) upheaval, much of that intimacy will need to be delivered digitally.

Banking 104

Banking B2C Healthcare Financial 104

Natalie Petouhof

JANUARY 29, 2016

Tweet I remember back in 2008-2009 being asked whether social / digital / communities had any business value. Whether B2B or B2C, B2B2C or whatever the business model is, what is true is those companies that are digitally enabled are more successful. To me it was instinctively obvious, but I got that it was not obvious to others.

ROI 40

ROI B2C Case Study B2B 40

SmartKarrot

JANUARY 25, 2022

On the other hand, customer success has been around since early 2009. In the case of bigger B2B SaaS companies, they might have separate departments for customer marketing and customer success. . These programs got the name of customer marketing. . Customer marketing is one of the key functions of an organization.

Customer Success 10

Customer Success Marketing Case Study Customers 10

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Buying Influencers: Many parties within a B2B firm influence buying decisions. So, what does it mean?

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62

Comm100

MARCH 27, 2023

Comm100 Headquartered: Vancouver, British Columbia, Canada Founded: 2009 Comm100 is a global provider of live chat and chatbot software used by schools like Thompson Rivers University, San Jose State University, McMaster University, and Montgomery College. She specializes in B2B messaging, branding and soccer trivia.

Chatbots 161

Chatbots Multi-Channel Knowledge Base Wait Times 161

Amity

NOVEMBER 9, 2016

As early as 2009 , the number one request from customers was “better human service”, which they placed above the integration of different channels and enriched content. About the industry: Only 23% of B2B marketers claim that their organizational structure is customer-centric, as opposed to channel or product-centric.

Customer Success 107

Customer Success Customer Retention B2B Customer Centricity 107

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. He founded Brainfood Consulting, an advisory and education service in 2009 and since then he is training professionals around the world on AI-Driven Customer Contact Strategies and Mobile-first customer service planning.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Beyond Philosophy

SEPTEMBER 13, 2016

Based on broad WOM program experience with b2b and b2c clients around the world, I’ve developed four general ‘rules’ for accomplishing this: 1. This is true, of course, in both b2b and b2c environments. You Also Might Like… B2B Marketers, Analyze This: How Do Prospects Score YOU on Their Experience?

Social Media 60

Social Media Multi-Channel B2C B2B 60

Comm100

NOVEMBER 13, 2022

Founded: 2009. She specializes in B2B messaging, branding and soccer trivia. Based on the criteria seen in the last chapter, we’ve assessed some of the best omnichannel customer support software. Listed here in alphabetical order are four of the best omnichannel customer service platforms on the market: 1.

Omni-Channel 213

Omni-Channel Customer Service Chatbots Social Media 213

Comm100

NOVEMBER 13, 2022

Founded: 2009. She specializes in B2B messaging, branding and soccer trivia. Every organization’s criteria for top customer service software will be unique, so here we’ll simply highlight each product and some of their key use cases to help you begin your research. Headquartered: Vancouver, British Columbia, Canada.

Tools 182

Tools Customer Service Tips Omni-Channel 182

ClearAction

OCTOBER 1, 2018

This is after 10 years — since the 2009 economic downturn — when companies began investing heavily in CXM technologies and teams. Another example is Temkin Group’s 2018 Customer Experience Competency and Maturity Assessment. Only 22% of companies now are operationalizing, aligning or embedding CX.

Customer Experience 63

Customer Experience Effort Score ROI Study 63

Natalie Petouhof

AUGUST 26, 2015

Louis, Missouri in 2009, Gainsight’s headquarters are now in Redwood City, California. If you’d like a peek at the table of contents for this report and an excerpt, along with the full report, you can find it here. What Does Gainsight Do? Gainsight is one of the leading vendors of Customer Success Management (CSM) software.

Customer Success 40

Customer Success Sales Management Advertising 40

SmartKarrot

FEBRUARY 4, 2022

Boastcapital is a B2B SaaS automation software that assesses research and development (R&D) tax for businesses. Founded in: 2009. Square has been serving as a one-stop shop for online stores with the services they offer, Founded in: 2009. Founded in: 2013. Founder: Eugenio Pace. Boastcapital.

Company 10

Company Software Financial Tools 10

Grade.us

JUNE 2, 2020

They pivoted in 2009, shifting their focus to lead generation via a pay-per-call business model. Contact page HIPAA compliant Twitter CCPA compliant Facebook GDPR compliant. Website Yext is a publicly-traded online brand management platform. They originally got their start in 2006 as a local advertising business. Core products.

Software 47

Software Management Net Promoter Score Multi-Channel 47

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116