ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. He writes about how employee engagement and customer experience can enhance business performance. In their 2009 meta-analysis presented by Gallup, Harter et al.

Employee Engagement 138

Employee Engagement Engagement Strategy Effort Score 138

ShepHyken

MAY 1, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. When an organisation’s offerings are simple and easy to adopt or use, people are prepared to pay a premium for the simpler experiences.

Customer Service 13

Customer Service Customer Retention Loyalty Customer Service Training 13

ClearAction

OCTOBER 25, 2022

” High levels of coordination, competence, and consistency are necessary for success of technology, employee experience, digital experience, and financial efficiency. Specifically designed for vice presidents, long-time experience managers, certified professionals (CCXP, FCXP, etc.), Learn More.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

CSM Magazine

DECEMBER 6, 2021

In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. In addition to improving the overall customer experience in contact centers, these technologies can also be implemented internally to help employees troubleshoot issues with one another.

Tips 97

Tips e-support Customer Journeys Contact Center 97

CSM Magazine

NOVEMBER 27, 2020

He noted that a good blend of technology and human skills can be used to benefit both employee experience and customer experience. Paul Ridge also highlighted the value of using automation to take simple, routine, lower value tasks away from contact centre staff, so that they can focus on those customers who need more support.

Insurance 98

Insurance How To Chatbots Wait Times 98

Kustomer

JANUARY 20, 2022

It’s a leading expert in customer and employee experience. Again, across the business, he’s been helping people really manage this concept of customer and employee experience. How can I move the needle on customer or employee experience in a way that doesn’t necessarily cost a whole lot?

How To 143

How To ROI Study Customers 143

Qualtrics

AUGUST 7, 2019

I moved to Seattle in 2009, worked as an SDET on the SharePoint Developer team for another 3 years, and then transitioned to SDE role in the Microsoft SQL org. There are so many growth opportunities, great benefits, and a constant focus on improving employee experience.

Software 36

Software Management Healthcare Culture 36