InMoment XI

DECEMBER 23, 2008

View Article I’ve been doing a lot of research lately on Software-as-a-Service (SaaS), and have come to the conclusion – given the current state of the economy which is forcing businesses to do more with less (e.g.

Software 200

Software Loyalty Survey Feedback 200

InMoment XI

DECEMBER 23, 2008

View Article I’ve been doing a lot of research lately on Software-as-a-Service (SaaS), and have come to the conclusion – given the current state of the economy which is forcing businesses to do more with less (e.g.

Software 200

Software Loyalty Survey Feedback 200

InMoment XI

JUNE 8, 2015

This is especially spectacular when compared to the dark days of 2009 when two automotive giants, General Motors, and Chrysler, were in bankruptcy and everyone was ratcheting back production to the 10m market reality. View Article. 2015 has been a great year for automotive sales with a 17.1 SAAR (Seasonally Adjusted Annual Rate).

Automotive 200

Automotive Sales Marketing 200

InMoment XI

JUNE 8, 2015

This is especially spectacular when compared to the dark days of 2009 when two automotive giants, General Motors and Chrysler, were in bankruptcy and everyone was ratcheting back production to the 10m market reality. View Article 2015 has been a great year for automotive sales with a 17.1 SAAR (Seasonally Adjusted Annual Rate).

Automotive 200

Automotive Sales Marketing 200

InMoment XI

JUNE 8, 2015

This is especially spectacular when compared to the dark days of 2009 when two automotive giants, General Motors and Chrysler, were in bankruptcy and everyone was ratcheting back production to the 10m market reality. View Article 2015 has been a great year for automotive sales with a 17.1 SAAR (Seasonally Adjusted Annual Rate).

Automotive 200

Automotive Sales Marketing 200

ClearAction

FEBRUARY 7, 2016

Customer Experience Articles. Customer experience articles. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Customer Experience is Decided by You article. Loyalty is Not Just for Customers article. Everybody Has a Customer article.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

InMoment XI

JULY 15, 2014

In 2009, Netflix announced a competition: $1 million dollars to the best new recommender algorithm. View Article. If you’re familiar with Netflix, you know the website can recommend what movies you like based on your ratings of other movies.

How To 200

How To Retail 200

InMoment XI

JULY 15, 2014

In 2009, Netflix announced a competition: $1 million dollars to the best new recommender algorithm. View Article If you’re familiar with Netflix, you know the website can recommend what movies you like based on your ratings of other movies.

How To 200

How To 200

InMoment XI

JULY 15, 2014

In 2009, Netflix announced a competition: $1 million dollars to the best new recommender algorithm. View Article If you’re familiar with Netflix, you know the website can recommend what movies you like based on your ratings of other movies.

How To 200

How To 200

InMoment XI

MAY 2, 2016

View Article

Automotive 200

Automotive Study Loyalty Sales 200

ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. In their 2009 meta-analysis presented by Gallup, Harter et al. Read Shep’s latest Forbes article: Nine Out Of 10 Companies Will Require Employees To Return To The Office

Employee Engagement 136

Employee Engagement Engagement Strategy Effort Score 136

Clarivate

OCTOBER 31, 2023

It shows an acceleration in published research output, which increased five-fold between 2009 and 2021, well outpacing the U.S. Our latest ISI report, China’s research landscape , draws on Web of Science data to reveal the trajectory and dynamics of China’s research landscape. Our analysis suggests this trajectory is likely to continue.

Policies 75

Policies Trends Analysis Report 75

ShepHyken

JULY 11, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We start this week’s Top Five Roundup with an article that shares three simple but powerful ideas. It’s part of the customer experience.

Customer Service 24

Customer Service Average Handle Time Metrics Social Media 24

The DiJulius Group

MARCH 4, 2021

Ten years later, it was bought by Amazon for $1 billion during one of the worst economic recessions back in 2008-2009. Read Full Article. Zappos started out in a living room with the original goal to get people to buy shoes online. How did Tony Hsieh take an unthinkable business model and turned it into a billion-dollar business?

Customer Experience 52

Customer Experience Groups Customers Culture 52

Totango

APRIL 7, 2021

This article explores Totango’s workflow integrations including Segment and Zapier, but these are just a few of the ways you can automate and streamline your workflows with Totango. In 2009, Apple debuted its “There’s an app for that” commercials – and started a worldwide phenomenon.

Social Media 118

Social Media Customer Success Tools Connections 118

InMoment XI

JULY 15, 2009

On Tuesday, July 14, 2009, Allegiance, Inc. View Article announced that it has acquired Inquisite, an innovative provider of online survey software based in Austin, Texas.

Leadership 200

Leadership Innovation Loyalty Feedback 200

InMoment XI

JULY 15, 2009

On Tuesday, July 14, 2009, Allegiance, Inc. View Article announced that it has acquired Inquisite, an innovative provider of online survey software based in Austin, Texas.

Leadership 200

Leadership Innovation Loyalty Feedback 200

InMoment XI

JULY 15, 2009

On Tuesday, July 14, 2009, Allegiance, Inc. View Article announced that it has acquired Inquisite, an innovative provider of online survey software based in Austin, Texas.

Leadership 200

Leadership Innovation Loyalty Feedback 200

ijgolding

AUGUST 13, 2014

I recently read an interesting article about book stores. The very first sentence of the article stated: ‘Independent bookshops need to make readers feel special in order to compete in the internet age, say book trade experts’. You can read the article in full here. You would find it hard to disagree with the statement.

Customer Centricity 215

Customer Centricity Retail eBook Industry 215

ShepHyken

MAY 1, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article covers seven “carryovers” from what helped drive customer loyalty for many companies and brands. How big is simplicity?

Customer Service 13

Customer Service Customer Retention Loyalty Customer Service Training 13

Clarivate

NOVEMBER 13, 2023

In this article, we highlight two case studies which address challenges faced by sponsors looking to incorporate COAs into clinical trials for a number of therapy areas. Data and insights gleaned from these projects have most recently been presented at industry conferences and events, including ISPOR.

Healthcare 52

Healthcare Measurement Case Study Conference 52

Education Services Group

FEBRUARY 3, 2021

The partnership will include a series of guest articles on each company’s blog, collaborative virtual events such as podcasts and webinars, and additional co-created content on a variety of Customer Success topics. Founded in 2009, inSided is headquartered in Amsterdam with an office in New York. For more information visit insided.com.

Customer Success 52

Customer Success Self Service Knowledge Base Consulting 52

Happy or Not

MARCH 18, 2022

The invention of founders Heikki Väänänen and Ville Levaniemi in 2009, the HappyOrNot solution rapidly gained international traction amongst companies looking to optimize experiences across all touchpoints through relevant, in-moment customer feedback data. In this BBC’s The Boss article , Ville remarked on HappyOrNot’s humble beginnings:

Policies 69

Policies Customer Satisfaction Feedback Touchpoint 69

Clarivate

NOVEMBER 10, 2022

In this article, we share how a sponsor partnered with Clarivate to incorporate COAs into clinical trials for alopecia areata. The purpose of clinical trials is to understand the efficacy and safety of treatments for the patients who need them.

Measurement 52

Measurement Report Data System 52

ThriveableBiz

JANUARY 18, 2023

In this article Eriks Celmins summarises insights to help find opportunities to engage with customers in a recession, based on research and current marketing thinking. Four types of customers There’s an excellent 2009 Harvard University study by Professor John Quelch and Research Associate Katherine E.

How To 98

How To Tips Social Media Customer relationships 98

Comm100

FEBRUARY 1, 2023

Comm100 Headquartered: Vancouver, British Columbia, Canada Founded: 2009 Comm100 is a global provider of live chat used by such higher education institutions as University of British Columbia, Thompson Rivers University, McMaster University, and The Open University. Article by Kate Rogerson Kate is the Content Marketing Specialist at Comm100.

Effort Score 216

Effort Score Wait Times Video Communication 216

Lumoa

AUGUST 5, 2022

This article will cover the drivers behind growing inflation rates and their impact on the retail industry. Experts believe that the modern retail industry will follow a similar pattern as it did during the 2009 recession. The Impact of Global Events on the Retail Industry.

Retail 208

Retail Feedback Trends Consumers 208

CSM Magazine

MARCH 20, 2023

These works examine advertising strategies more thoroughly than most online articles. The book was originally published in 2003 and re-released in 2009, but it stays relevant today as well. His articles are full of useful information for students to help them with their homework and essay writing.

Marketing 52

Marketing Social Media Advertising Case Study 52

QuestionPro Audience

AUGUST 7, 2018

Author and motivational speaker Simon Sinek took the business world by storm with his 2009 book, Start With Why. I’ve used it before in articles but let me repeat this quote by Seth Godin: “Marketing is no longer about the products we sell but the stories we tell.”. STORYTELLING. Why is storytelling important?

Trends 170

Trends Brands Marketing Advertising 170

Strativity

MAY 30, 2018

The stock market hasn’t been this volatile since the 2008-2009 Financial Crisis. Annualized, this is the most movement of such magnitude since 2009. For our index, we took firms in the Top 25 in this ranking that met the following criteria: The company had to have at least 10 years (2009 to 2018) of publicly traded stock prices.

Customer Experience 58

Customer Experience Marketing How To Return on Investment 58

Horizon CX

NOVEMBER 7, 2019

The Association of Psychological Science’s Perspectives on Psychological Science published an article by Timothy Jay back in 2009 that helps answer that question. So why has this kind of language become so much more prevalent?

Social Media 113

Social Media Culture Retail Tips 113

Wired and Dangerous

JANUARY 9, 2019

Recent research concludes that since 2009, customers are valuing an “average” experience less and have even less patience for variability in delivery. Be sure to check out Chip’s recent article; [link]. Service providers focused on delivering GREAT service! The kind of service that takes the customers’ breath away!

Insurance 70

Insurance Banking Policies Sales 70

ijgolding

MAY 21, 2018

In the UK, retailers have been struggling with this concept since the demise of 100-year-old Woolworths in 2009. I actually wrote an article about Littlewoods in 2013 – entitled ‘re-invention and innovation’ , it serves as the perfect case study of effective business transformation.

Retail 186

Retail Leadership Case Study Financial 186

CSM Magazine

JUNE 9, 2020

At the time of writing this article Reassured’s Google My Business listing had generated an impressive 2,011 customer reviews with an average rating of 5-stars. They have sold more than 400,000 life insurance policies since launching in 2009 and are now the UK’s largest life insurance brokerage.

Insurance 52

Insurance Policies Financial Customers 52

ijgolding

AUGUST 3, 2018

In April 2018 I wrote an article for my column in customerthink – it was called ‘Transform or Die! In the UK, retailers have been struggling with this concept since the demise of 100-year-old Woolworths in 2009. they would have realised that things needed to change.

Case Study 191

Case Study Retail Study Policies 191

Beyond Philosophy

JULY 26, 2017

In an article about the ONS findings published by The Guardian , it seems that over two thousand of the shrinking products were food products, including: Toblerone, with its wide-gapped triangles that resulted in a reduction of the grams of chocolate bar from 170 grams down to 150 grams (which is 6 oz. down to around 5.2

Social Media 120

Social Media Consulting Banking Customer Experience 120

CSM Magazine

OCTOBER 5, 2022

When Scott left in January 2009 the stock value was less than when he started as CEO. The value of their company as a service leader has dropped as they have lost their focus on customer service when Lee Scott took over as CEO in January 2000.

Culture 52

Culture Customer Service How To Guidelines 52