Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. How loyalty partners co-create value.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Team Support

SEPTEMBER 29, 2020

In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution. CIO Review: In your interactions with customers, what sense do you get of the challenges they face now in the CRM space and how is TeamSupport? effectively addressing these issues?

Customer relationships 89

Customer relationships Company B2B CRM 89

CSM Magazine

DECEMBER 6, 2021

In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. But, there’s a lot we can say as customer service professionals to lessen frustrations and even enhance a buyer’s loyalty. The Great Resignation is also upon us.

Tips 97

Tips e-support Customer Journeys Contact Center 97

ShepHyken

APRIL 11, 2017

CRM software tools have been around for about 30 years, but these tools are about the acquisition of a customer, not so much about the maintenance or retention of a customer. About: Adam Dorrell started CustomerGauge in 2008 to help companies solve the problem of retaining customers.

Net Promoter Score 83

Net Promoter Score NPS Customer Retention CRM 83

Customers Rock!

APRIL 14, 2010

I hope we can all agree that delivering a positive customer experience is the key to building customer loyalty and achieving financial success. Incorporate your CRM and financial data to provide a big picture view of the direct correlation between customer experience and business performance. It’s harder than it sounds.

Social Media 154

Social Media Case Study Financial Banking 154

Chattermill

MAY 12, 2019

The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi. in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. We thought we’d take a look back and put together a list of the best of the best. looks at NPS through an updated lens.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His Heart of the Customer Customer Experience Model is a powerful tool designed with one simple goal: customer loyalty. Frank Eliason.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147