Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Moreover, at least two-thirds of Fortune 1000 companies pore over their NPS results religiously, using the metric as a barometer of customer satisfaction and loyalty. Almost 40 to 50% of them, in fact.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Kustomer

APRIL 9, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by John DiJulius of The DiJulius Group to discuss customer loyalty, growth preparation, and employee management. The last big recession was in 2008 and no one wants to relive that. John is an entrepreneur and has three businesses.

Loyalty 59

Loyalty Airlines Leadership Groups 59

Helen Dewdney

APRIL 21, 2023

Consumer Protection from Unfair Trading regulations 2008 A general ban – on conduct below a level which may be expected towards consumers (honest market practice/good faith). (CRA) It could be considered an unfair contract term that you have to use an Insurer’s approved repairer.

Insurance 92

Insurance Automotive Consumers Financial 92

ShepHyken

OCTOBER 11, 2019

In fact, you probably spend time trying to inspire people (yourself and team members) to serve and create loyalty-building experiences for other people (customers). From those humble beginnings, Chesky and Gebbia partnered with their friend Nathan Blecharcyzk to streamline the web platform and officially launch Airbnb in 2008.

Technology 95

Technology Customer Experience Hospitality Hotels 95

Michelli Experience

JUNE 28, 2017

In this blog post from 2008 , Dan noted: “ We used to think about decisions as cold calculated, detached, computations that examine the costs and benefits, but recently we have gained a higher appreciation for the role of emotions in our decisions and for the fundamental ways in which they change us…. Emotional Value Across the Journey.

Customer Experience 209

Customer Experience Employee Engagement Loyalty Customers 209

ShepHyken

APRIL 14, 2020

The CEOs and leaders who don’t shift are missing a huge opportunity to show authenticity, empathy for their team and create brand loyalty.”. He founded the company during the 2008 recession to help companies worldwide restructure to a remote workspace. Your employees and customers are nervous, uncertain and even scared.

Communication 120

Communication Connections Loyalty Groups 120

CSM Magazine

OCTOBER 6, 2022

” Founded in 2008, 60K provides CXM services to leading U.K., We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. I am pleased to now entrust 60K to Rajesh and the ResultsCX team.

Self Service 52

Self Service Entertainment Multi-Channel Telecommunications 52

West Monroe

FEBRUARY 18, 2024

The banks that act now will be advantageously positioned when the market turns, similar to the success seen by those who were proactive to fill gaps at the tail end of the 2008 financial crisis. Banks must begin by defining a vision for the future of consumer lending within their institution.

Consumers 52

Consumers Technology Strategy Banking 52

CSM Magazine

SEPTEMBER 7, 2022

With the need to understand and meet customer expectations in no time, and enhance customer loyalty, customer care professionals know they need excellent communication skills in English. The fast-paced, online learning solution helps customer service professionals acquire relevant English vocabulary to better communicate at work.

Customer Care 52

Customer Care Social Media Course Culture 52

CX University

SEPTEMBER 18, 2018

A 2005 study concluded that work engagement is linked to performance and customer loyalty (Salanova, Agut & Peiró, 2005). In response to the financial crisis in 2008, CEO made a simple but compelling contract with employees. ensures that senior leaders set the strategic direction, 2. 4, (Apr 2007): 30-33. Salanova, M.,

Employee Engagement 211

Employee Engagement Engagement Case Study Strategy 211

ijgolding

MAY 11, 2016

I am writing this blog having just watched a Hollywood movie about the 2008 banking crisis – The Big Short, featuring Christian Bale, Steve Carell, Ryan Gosling and Brad Pitt is a tough watch – not because of the quality of the acting, but because of the almost completely unbelievable plot. It was very real.

Measurement 120

Measurement Customer Experience Company Banking 120

ijgolding

OCTOBER 21, 2014

Integrity is a word that few would associate with many industries in 2014 – it has been eroded so significantly since 2008. Recovery of poor experiences is well known to have a potentially galvanising effect on loyalty. Described by Nunwood as – being trustworthy and engendering trust. Resolution.

Report 229

Report Customer Experience Customer Centricity Fashion 229

Amity

MAY 5, 2016

"Customer Health Score" makes a lot of sense - 5 Tips for Creating and Maintaining Customer Loyalty [link] via @mashable. — Matthew Pennell (@matthewpennell) February 11, 2008. — ATS Jobs (@atsjobs) June 11, 2008. — Yusuke FUJISAWA (@yusukef) July 3, 2008. Customer Lifecycle. Buzzword bingo.

Net Promoter Score 57

Net Promoter Score Customer Success Multi-Channel Customer Retention 57

John Paul

APRIL 26, 2019

Since 2008, John Paul has helped brands and businesses build customer and employee loyalty through a whole range of concierge services. As an innovative company, John Paul combines the unique know-how and skills of its 700 concierges with tailor-made digital tools.

Video 40

Video Innovation Loyalty Tools 40

OpinionLab

MARCH 8, 2016

I’ll always remember a session at an Advertising Research Foundation conference in 2008 delivered to an audience of consumer research professionals in New York City. A personalized response from the company was an indication to my mother that “the brand” was listening…she expected it and it increased her loyalty.

Consumers 96

Consumers Advertising Banking Survey 96

BlueOcean

JULY 3, 2019

US unemployment rate as fantastic news – it’s an astronomical improvement over the 10% unemployment rate after the 2008-09 Great Recession. It means people are working, paying taxes, and bringing home the bacon. That’s why most people see the current 3.6% Again, in Canada, this is less of an issue.

Contact Center 159

Contact Center Customer Service First Call Resolution Call Center 159

Beyond Philosophy

OCTOBER 23, 2017

In 2008 he co-wrote “Nudge,” a book that argued that governments could make small changes that would “nudge” people toward desired behaviors. And the real driver of value and loyalty is the memories that your customers take with them. Surprisingly Easy: The Path to Customer Loyalty.

Marketing 130

Marketing Consulting Government Policies 130

John Paul

DECEMBER 7, 2018

John Paul was established in Paris in 2008 and has enjoyed consistent growth every year since its debut, including the acquisition of US-based LesConcierges in 2015. And take a look at our career opportunities to join the adventure !

Automotive 40

Automotive Hospitality Travel Video 40

John Paul

OCTOBER 15, 2018

John Paul was established in Paris in 2008 and has enjoyed consistent growth every year since its debut, including the acquisition of US-based LesConcierges in 2015. And take a look at our career opportunities to join the adventure !

Automotive 40

Automotive Hospitality Travel Financial 40

John Paul

JANUARY 14, 2019

John Paul was established in Paris in 2008 and has enjoyed consistent growth every year since its debut, including the acquisition of US-based LesConcierges in 2015. And take a look at our career opportunities to join the adventure !

Automotive 40

Automotive Hospitality Travel Video 40

Team Support

SEPTEMBER 29, 2020

CIO Review: “ TeamSupport is the leading B2B-focused customer support solution that actually helps you build satisfaction and loyalty.” About Eric Harrington Co-founding TeamSupport in 2008, Eric helped build what is now a global mission-critical business solution for managing customer support.

Customer relationships 89

Customer relationships Company B2B CRM 89

GetFeedback

OCTOBER 21, 2019

What this actually looks like will vary by company, but the goal of CXM is always to increase customer satisfaction, loyalty, and brand advocacy while cutting costs. Customer experience management (CXM) is the process of designing and optimizing customer interactions to meet or exceed customer expectations.

Customer Experience Management 199

Customer Experience Management Strategy Customer Experience Management 199

CSM Magazine

DECEMBER 6, 2021

In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. But, there’s a lot we can say as customer service professionals to lessen frustrations and even enhance a buyer’s loyalty. The Great Resignation is also upon us.

Tips 97

Tips e-support Customer Journeys Contact Center 97

West Monroe

DECEMBER 11, 2022

During the 2008 downturn, Forbes columnist Tim Bajarin asked Intel’s CEO what the company would do given the economic reversal. Fortunately, today’s financial institutions are better positioned to make these investments than in 2008, largely because banks are more prepared than they were during the Great Recession.

Banking 52

Banking Marketing Self Service Financial 52

Middlesex Consulting

JUNE 12, 2017

The Apostle model demonstrated the relationship of customer satisfaction and customer loyalty. In this post we will discuss the relationship between customer satisfaction and customer loyalty, the Apostle model, and the dreaded “zone of indifference”, which is like a black hole and should be avoided if possible. Heskett, Thomas O.

How To 60

How To Loyalty Customer Satisfaction B2B 60

CSM Magazine

JUNE 17, 2020

When Cooper is rolled out nationwide, it will provide users with a complete concierge service including dietary requirements, suggested recipes, nutritional and loyalty scheme information. This marks the first significant milestone since EBI.AI For more information on the Lobster AI communications platform, visit www.ebi.ai. About Coop.

Retail 52

Retail Automotive Transportation Insurance 52

Win the Customer

MARCH 8, 2017

This illustrates that emotional appeal can have a major impact on a brand’s success or failure at attracting customers and maintaining their loyalty. In 2008, new Old Navy president Tom Wyatt came in aiming to revitalize the brand. Old Navy: The Power of Nostalgia. A classic branding success story is Gap brand Old Navy.

Case Study 118

Case Study Study Brands Customer Experience 118

ShepHyken

MAY 26, 2017

seconds in 2008 with a mind boggling 19.19 The ‘holy grail of metrics’ is used by most companies worldwide to track customer loyalty. Customer satisfaction is another crucial metric that businesses rely on to gauge customer happiness as well as loyalty. Usain Bolt bettered his own 200 meters world record of 19.30

Metrics 91

Metrics Net Promoter Score Effort Score Customer Satisfaction 91

Second to None

MARCH 22, 2019

Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. Whereas Millennials were brought up by the work-centric Baby-Boomers, Gen Zers were/are being raised by Gen Xers and older Millennials.

Connections 75

Connections Brands Social Media Loyalty Programs 75

Customer Bliss

APRIL 11, 2017

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. Fred Reichheld had already written several books on loyalty. He has an MBA from Purdue University. The Origins Of Net Promoter Score. In 2003, he had lunch with Scott Cook, the founder of Intuit.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

Optimove

NOVEMBER 14, 2019

Arc’s offering allows brands to nudge the shopper down the path to purchase by creating contextually relevant omni-channel content, engagements and experiences that extend the reach and impact of physical and digital activations to drive sales and post-transaction loyalty.

Omni-Channel 40

Omni-Channel Multi-Channel Sports Ecommerce 40

Customers Rock!

APRIL 14, 2010

I hope we can all agree that delivering a positive customer experience is the key to building customer loyalty and achieving financial success. Delivering Voice of the Customer to Enable Customer Delight and Financial Gains. Countless reports and case studies have proven this linkage. It’s harder than it sounds.

Social Media 154

Social Media Case Study Financial Banking 154

Middlesex Consulting

JUNE 11, 2017

In this post we will discuss the relationship between customer satisfaction and customer loyalty, the Apostle model, and the dreaded “zone of indifference”, which is like a black hole and should be avoided if possible. The model demonstrated the relationship of customer satisfaction and customer loyalty. Heskett, Thomas O.

Customer Satisfaction 60

Customer Satisfaction How To Loyalty B2B 60

Experience Investigators by 360Connext

JULY 20, 2015

There is no case for your 2008 case study. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. This broken connection can only lead to a huge mess – from derailing the journey of possible clients to attracting applicants you never meant to target.

Online Experience 110

Online Experience Case Study Social Media Consulting 110

Second to None

MARCH 22, 2019

Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. Whereas Millennials were brought up by the work-centric Baby-Boomers, Gen Zers were/are being raised by Gen Xers and older Millennials.

Connections 63

Connections Brands Social Media Voice of Customer 63

ShepHyken

APRIL 11, 2017

About: Adam Dorrell started CustomerGauge in 2008 to help companies solve the problem of retaining customers. Compatible with the Net Promoter Score®, CustomerGauge allows organizations to improve customer relationships and encourage loyalty, most immediately in e-commerce functions.

Net Promoter Score 83

Net Promoter Score NPS Customer Retention CRM 83

Kustomer

DECEMBER 17, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Sioban Massiah from Twitter to discuss the Power of Connection and how to retain customer loyalty. And we all know marketing was the first thing to go in 2008 when the recession happened.

Connections 80

Connections Conference Loyalty Survey 80