Team Support

SEPTEMBER 29, 2020

In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution. CIO Review: In your interactions with customers, what sense do you get of the challenges they face now in the CRM space and how is TeamSupport? effectively addressing these issues?

Customer relationships 89

Customer relationships Company B2B CRM 89

Customers Rock!

APRIL 14, 2010

I hope we can all agree that delivering a positive customer experience is the key to building customer loyalty and achieving financial success. To gain sustainable competitive advantage, you need view data in a way that reveals trends and helps you to identify structural areas in need of improvement (i.e. Be user-friendly.

Social Media 154

Social Media Case Study Financial Banking 154

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Chattermill

MAY 12, 2019

The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi. in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. We thought we’d take a look back and put together a list of the best of the best. looks at NPS through an updated lens.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

West Monroe

JANUARY 25, 2022

Many reported that they were satisfied with the bank they left or one they planned to leave, indicating that satisfaction does not always translate to loyalty. With market conditions and competitive landscape changing so rapidly, where do you really stand and where you need to improve? Consumers still want an omnichannel experience.

Banking 52

Banking Financial Trends Multi-Channel 52

Bold360

DECEMBER 1, 2016

Without a doubt the biggest mistake is…” Assuming that a CRM solution should be selected prior to building out a comprehensive customer experience strategy. Chip Bell is a customer loyalty expert and author. CRMs are under-utilized for customer retention. What advice would you have for us as we look at this CRM solution?

Software 40

Software Customer Experience Company CRM 40