Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. A survey of over 3,200 random customers revealed that an overwhelming 75% would likely share their negative experiences with friends and family. That’s a huge disparity.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Qualtrics

JULY 9, 2019

Since July 2007, hospitals have been required to collect, submit, and publicly report patient satisfaction surveys through HCAHPS in order to receive their full Medicare reimbursement. Unfortunately, HCAHPS surveys can only be administered through one of the following methods: Mail only. Telephone only. Mail with telephone follow-up.

Healthcare 33

Healthcare Hospitality Survey Effort Score 33

BirdEye

OCTOBER 31, 2023

Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. Most survey or review software companies either provide enterprise-wide full-function survey software for a hefty price or just reputation management with limits on data. Support is great.

Company 109

Company Management Social Media How To 109

QuestionPro Audience

JUNE 11, 2022

As phones become increasingly less ubiquitous, it becomes difficult to conduct telephone-based surveys. But the good news is that there’s a new way to conduct surveys! It is important to note that by observing the identifier of device world ads, survey firms can prevent fraud related to SUMAs (single users, multiple accounts).

Engagement 195

Engagement Advertising Survey Social Media 195

ProProfs Chat

MAY 15, 2020

In lieu of this, a better solution for taking feedback to improve your CX is Surveys! While the most important thing about surveys is you can get specific feedback about every aspect of your CX efforts. Let’s have a look at some of the benefits of surveys. Benefits of Surveys. Broad Data Collection. User Retention.

Survey 64

Survey Customer Experience Effort Score Feedback 64

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Adam Toporek. David Avrin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Adam Toporek. David Avrin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SmartKarrot

APRIL 13, 2020

Source: Survey Sparrow. Combining productive workflows, help desk analytics, and the ease of email in one, Front serves for 5000+ companies with just one product. The ‘haven for programmers’ – GitHub has been providing its services through a SaaS model since 2008. This is achieved with the assistance of third-party APIs.

Company 19

Company Software Analytics Sales 19

Comm100

DECEMBER 22, 2016

To do this, have a look at customer service feedback surveys and reports from different channels. “Although the use of brands’ mobile apps has exploded since 2008, ‘brand app fatigue’ is starting to settle in. In live chat, advanced integrations can include screen sharing, analytics, help desk, CRM applications, and more.

Omni-Channel 80

Omni-Channel Trends Multi-Channel Customer Service 80

Retently

MARCH 18, 2019

Tesla was actually no #1 in the 2016 Annual Owner Satisfaction Survey. Having support reps answer phones and emails is a nice start, but many customers are likely to contact you on social media too. As early as 2008 , Starbucks publicly announced they were changing the way they made coffee to offer the best possible experience.

Net Promoter Score 133

Net Promoter Score Omni-Channel Company NPS 133

QuestionPro Audience

DECEMBER 20, 2016

MogAI works by monitoring social media and internet user engagements to anonymously gather information. It not only accurately predicted the election results, but also noted the fact that Trump would surpass the number of engagements that Obama had in his peak of the 2008 election, long before anyone could have made that prediction.

Hospitality 150

Hospitality Healthcare Social Media Transportation 150