2008 2022 Consumers Report 
West Monroe
JANUARY 25, 2022
In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. Consumers still want an omnichannel experience. This outlook will not include an analysis of M&A trends.
Helen Dewdney
OCTOBER 18, 2022
Today (18 October 2022) Ofcom released its latest figures regarding complaints about broadband, mobile, landline and pay-TV services. [1]. During the last reported quarter, from April to June 2022, the number of complaints was broadly in line with those of January to March 2022. Ofcom complaints. Pay-TV doing badly.
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Helen Dewdney
JULY 5, 2022
The Institute of Customer Service (ICS) released its bi-annual UK Customer Satisfaction Index (UKCSI) survey today (5 July 2022). 10,000 consumers across 13 industry sectors were surveyed on their customer service experience and the impact this has on business. This is the highest level since their records began in 2008!
West Monroe
APRIL 9, 2023
In the aftermath of the financial crisis of 2008, Congress passed the Dodd-Frank Act in 2010, imposing stricter regulations on banks with $50 billion or more in assets. Reporting will also require banks to model what will happen if a large liquidity run were to occur.
Lumoa
JUNE 14, 2023
According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! Meanwhile, 50% of consumers will likely switch to a rival after just one bad support experience. And you’re not alone in feeling that way.
Clarivate
APRIL 24, 2023
These developments, together with Walgreens’ recent rollout of Health Corners that help patients manage chronic conditions and its October 2022 announcement that it would fully acquire CareCentrix (a platform that coordinates post-acute and home care), underscore Walgreens’ plans to become a leading healthcare provider.
Magellan Solutions
FEBRUARY 2, 2022
billion by 2022. 2008 : The majority of the top U.S. 2013 : In this year, around 900,000 Filipinos were reported working full-time in the industry. However, it is slower than the industry’s annual target of 8% until 2022. In fact, the Philippines is one of the top consumers of streaming platforms all over the world.
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