Daniel Group

SEPTEMBER 23, 2021

I think you guys started in 2007. At the time, there were a lot of survey mechanisms out there, but we were introduced, of course, to Lynn, to you and your team, the Daniel Group, and the the evolution of the net promoter score at the time and the science behind it, was starting to take off. Quite a lot. We can love it.

Net Promoter Score 98

Net Promoter Score Social Media Feedback Groups 98

Customer Guru

JANUARY 3, 2018

With over 18 years of entrepreneurial experience, Mr. Rohit is actively involved in several core areas of Cloudnine including strategy, digital revolution, public relations, employee engagement, and development of new business models for the company. Back then, there were about 400 deliveries a day in Bangalore.

Customer Centricity 95

Customer Centricity Healthcare Hospitality Management 95

Qualtrics

JUNE 27, 2019

X-­data comes from things like customer feedback, Net Promoter Score, product reviews, brand preference, and employee engagement. Consumers are engaging with businesses across a vast number of channels – over email, chat, phone, messenger, social media and even smart voice based devices like Alexa.

Net Promoter Score 46

Net Promoter Score Survey Study Retail 46

Michel Falcon Experience

MARCH 12, 2019

The expectations of our employees and our customers must be managed to build a people first culture. In 2007, I was a young professional trying to really understand what I wanted to build my career off of; what was going to be my niche or my nitch? ” And our resources went to that, and they were taken from people initiatives.

Culture 12

Culture Employee Engagement Company Engagement 12

SurveySensum

JULY 14, 2020

He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. Aimee Lucas – Customer & Employee Experience Researcher, Advisor, Trainer, Speaker, CCXP. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SurveySensum

JUNE 4, 2024

Founded in 2007 by Friedrich Schwandt, Statista offers comprehensive statistics and studies on over 80,000 topics across a wide range of industries and markets. Social Media Listening : Monitor social media platforms to gauge customer sentiment and trends.

Tools 52

Tools Marketing Analysis e-support 52

Beyond Philosophy

JUNE 4, 2015

Kotler picked up a theme that was articulated in the 2007 book, Firms of Endearment. It also means that every transaction and touchpoint interaction, and the long-term relationship, needed to carry forward the organization’s unique character, must be a reflection of the perceived value represented to the customer.

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60