Stella Connect
FEBRUARY 20, 2018
Contact center attrition is one of the biggest challenges brands face. Many legacy brands continue to struggle with (or are resigned to live with) contact center attrition. less than a decade after its inception in 2007. Then there’s the impact on service quality. We don’t set it and forget it,” Petra says.
Stella Connect
FEBRUARY 20, 2018
Contact center attrition is one of the biggest challenges brands face. Many legacy brands continue to struggle with (or are resigned to live with) contact center attrition. less than a decade after its inception in 2007. Then there’s the impact on service quality. We don’t set it and forget it,” Petra says.
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Kustomer
SEPTEMBER 9, 2021
I got suckered into cold calling newspaper subscriptions and really, I mean, I just kind of, I got, I never tried to actually try to steer away from it, but I somehow kept getting sucked back into customer experience and contact center types of roles. And that’s fundamentally what quality assurance in contact centers is about.
TechSee
OCTOBER 23, 2018
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Talkdesk
NOVEMBER 1, 2016
Then came social media in 2007 and since, every brand has been encouraged to add social media communication to their customer journey. Our cloud-based contact center software helps you connect with your customers via their channel of choice, be it voice or SMS. Communication is a big part of this journey.
Brad Cleveland Blog
MAY 4, 2015
According to Forrester’s Customer Experience Index, in 2014, 11% of brands were rated at “excellent” compared to 0% in 2007. Conversely, the number of brands rated at “poor” or “very poor” dropped from 35% in 2007 to 11% in 2014. Clearly, there’s been a shift in how we interact with our customers.
Brad Cleveland Blog
MAY 4, 2015
According to Forrester’s Customer Experience Index, in 2014, 11% of brands were rated at “excellent” compared to 0% in 2007. Conversely, the number of brands rated at “poor” or “very poor” dropped from 35% in 2007 to 11% in 2014. Clearly, there’s been a shift in how we interact with our customers.
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