Stella Connect
FEBRUARY 20, 2018
Contact center attrition is one of the biggest challenges brands face. Many legacy brands continue to struggle with (or are resigned to live with) contact center attrition. less than a decade after its inception in 2007. Then there’s the impact on service quality. We don’t set it and forget it,” Petra says.
Magellan Solutions
SEPTEMBER 6, 2015
The Philippines continues to be the call center capital of the world and is still the choice destination for customer relations management. A call center, for example, can get different partners from different locations as it will allow them to afford seats better.
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Stella Connect
FEBRUARY 20, 2018
Contact center attrition is one of the biggest challenges brands face. Many legacy brands continue to struggle with (or are resigned to live with) contact center attrition. less than a decade after its inception in 2007. Then there’s the impact on service quality. We don’t set it and forget it,” Petra says.
TechSee
OCTOBER 23, 2018
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Brad Cleveland Blog
MAY 4, 2015
According to Forrester’s Customer Experience Index, in 2014, 11% of brands were rated at “excellent” compared to 0% in 2007. Conversely, the number of brands rated at “poor” or “very poor” dropped from 35% in 2007 to 11% in 2014. Clearly, there’s been a shift in how we interact with our customers.
Brad Cleveland Blog
MAY 4, 2015
According to Forrester’s Customer Experience Index, in 2014, 11% of brands were rated at “excellent” compared to 0% in 2007. Conversely, the number of brands rated at “poor” or “very poor” dropped from 35% in 2007 to 11% in 2014. Clearly, there’s been a shift in how we interact with our customers.
Storyminers
JULY 6, 2020
Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. Ron Shevlin.
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