Stella Connect

FEBRUARY 20, 2018

Contact center attrition is one of the biggest challenges brands face. The continuous cycle of hiring and onboarding new agents and ramping them up to full productivity can cost a customer service organization roughly $10,000-$15,000 per employee. less than a decade after its inception in 2007. Coaching, Training, and QA.

Contact Center 43

Contact Center Effort Score Culture Feedback 43

Stella Connect

FEBRUARY 20, 2018

Contact center attrition is one of the biggest challenges brands face. The continuous cycle of hiring and onboarding new agents and ramping them up to full productivity can cost a customer service organization roughly $10,000-$15,000 per employee. less than a decade after its inception in 2007. Coaching, Training, and QA.

Contact Center 20

Contact Center Effort Score Culture Feedback 20

Russel Lolacher

OCTOBER 24, 2022

In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. An instructor for Linkedin Learning, supporting training and employee development and more. He’s got some knowledge.

Employee Engagement 52

Employee Engagement Engagement How To Survey 52

SurveySensum

JULY 14, 2020

He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. Aimee Lucas – Customer & Employee Experience Researcher, Advisor, Trainer, Speaker, CCXP. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. In 2007, he was placed in the Time 100 Most Influential People in The World list.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. In 2007, he was placed in the Time 100 Most Influential People in The World list.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130