2006 Call Center CRM Customer Service 
Team Support
JANUARY 9, 2024
There are more ways than ever for customers to get in touch with tech support. Ever wonder what customer service looked like 50 or 60 years ago? Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. One of the early pioneers in CRM software was ACT!,
GetFeedback
JANUARY 12, 2020
Customer service takes too long to answer the phone. But what about customer requests that, if implemented, would undermine the brand promise? Southwest gets lots of negative feedback on their boarding approach and yet decided that fixing this problem would raise costs and eventually cause customers to defect.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Service Untitled
SEPTEMBER 15, 2009
Service Untitled The blog about customer service and the customer service experience. The four examples above are good examples of broad categories of customer service frustrations. You could do the same in your call center. What are your customer service pet peeves?
Service Untitled
JUNE 30, 2010
Service Untitled The blog about customer service and the customer service experience. Offer role-playing, mentoring and carefully select those employees who can resolve, address and deal with customers in a positive manner. If you’re still in the Stone. At a local.
Service Untitled
SEPTEMBER 27, 2010
Service Untitled The blog about customer service and the customer service experience. In a call center, there are super stars, top performers, middle of the road workers, and low performers. Efficiently handling customer service calls doesn’t mean spending 25 minutes with one customer.
Service Untitled
MARCH 2, 2010
Service Untitled The blog about customer service and the customer service experience. Nearly every bank offers full services including checking, savings, loans, certificates of deposits, credit cards, brokerage services, etc. We’ve all heard the saying “it starts at the top.”.
Service Untitled
JUNE 4, 2009
Service Untitled The blog about customer service and the customer service experience. Possibly Related Posts: Bring customer service call centers back to the US If you have ever called customer service for almost any.
Expert insights. Personalized for you.
59 
Let's personalize your content