Prepare for the Chatbots – an example of Digital Customer Experience Innovation by Elena Lockett
ijgolding
SEPTEMBER 15, 2016
Chatbots – computer programs that mimic conversations with users by using artificial intelligence (AI) – are the latest technology trend to hit the webchat world. This means it will remember previous conversations with you, helping the bot to really understand what you want. How long have Chatbots been around?
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