Amity
APRIL 7, 2016
Recognition of Customer Success is growing rapidly, yet it requires more than just a new department, new hires, and new titles. The shift to a Subscription Economy and the corresponding shift in Power to Customers means that businesses need to embrace Customer Success just to keep pace, let alone thrive.
SmartKarrot
JANUARY 22, 2021
The concept of Customer Success has indeed become a critical success factor. The evolution of customer success has walked from time immemorial to the face of the future today. The Customer Success – Past, Customer Success – Present, and the Customer Success – Future are all subsets of this historic evolution.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SuiteCX
FEBRUARY 22, 2017
I became acquainted with the concept of moments of truth (MOTs) in my process-improvement work in 2005. Then, the definition was any interaction in the process that includes the “paying customer.” Applying the Moment of Truth concept to technology. The face of the organization could also be technology.
SuiteCX
FEBRUARY 22, 2017
I became acquainted with the concept of moments of truth (MOTs) in my process-improvement work in 2005. Then, the definition was any interaction in the process that includes the “paying customer.” Applying the Moment of Truth concept to technology. The face of the organization could also be technology.
Gainsight
MAY 11, 2021
By 2005, Mindy joined the cast of NBC’s comedy, “The Office,” as a writer who took the on-screen role of character Kelly Kapoor. The post Meet Mindy Kaling: Pulse Everywhere Keynote Speaker appeared first on Customer Success and Product Experience Software | Gainsight. And that was just the beginning.
Lithium
DECEMBER 7, 2018
was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium. Lithium’s Engineering, Customer Success, and Support team members joined in on building and iterating upon the community too. Adam was the first person to reach 200 Accepted Solutions.
Lithium
DECEMBER 7, 2018
was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium. Lithium’s Engineering, Customer Success, and Support team members joined in on building and iterating upon the community too. Adam was the first person to reach 200 Accepted Solutions.
Expert insights. Personalized for you.
69 
Let's personalize your content