Team Support

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. Part 1 explores the transition of support from a reactive transactional model to a more proactive and preventive approach. of companies offer both phone and electronic channels for support.

B2B 64

B2B e-support Knowledge Base Resources 64

West Monroe

SEPTEMBER 4, 2023

West Monroe recently published a report that looks at the top tech trends in 2023, and there's this idea in the report of separating fad from the fundamentals. We think of ourselves as the OG digital disruptor because we started premium cosmetics for $1 back in 2004, when e-commerce wasn’t nearly as popular as it is today.

Culture 52

Culture e-support Innovation Loyalty Programs 52

InteractionMetrics

JUNE 19, 2023

An e-commerce site with bold checkout buttons and a simple shopping cart icon demonstrates the fundamentals of good UX design. Founded in 2004, Stanford University’s Hasso Plattner Institute of Design broke down Design Thinking into five distinct phases: Empathize : Understand your customer. Walk in their shoes.

Loyalty 52

Loyalty Net Promoter Score Touchpoint User Experience 52

Qualtrics

OCTOBER 11, 2019

1 This may be a direct report trusting in their manager to provide them with support on a highly visible stretch project or senior leader trusting in an R&D team to deliver product enhancements in time for launch. As trust begins to grow, stronger relationships are also cultivated with the support of open and honest communication.

Culture 26

Culture Communication Multi-Channel Feedback 26

AWS Machine Learning

NOVEMBER 14, 2023

What is Mistral 7B Mistral 7B is a foundation model developed by Mistral AI, supporting English text and code generation abilities. It supports a variety of use cases, such as text summarization, classification, text completion, and code completion. billion in 2004, 2003, and 2002. billion, $1.5 billion, and $1.8

Training 97

Training e-support Conference Financial 97

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Bruce authored many of Forrester’s most popular research reports.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Bruce authored many of Forrester’s most popular research reports.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130