Team Support
SEPTEMBER 14, 2020
Being prepared to engage customers proactively is essential to assuring that customers can successfully adopt and apply the products they have. This is the first step in customer retention. Download the complete researched-based whitepaper, The Strategic Role of Business-to-Business Customer Support.
Team Support
SEPTEMBER 16, 2020
Whether Support is motivated by customer retention, operational efficiency, financial contribution, or attainment of customer satisfaction, the key is to define and achieve positive business results from support operations with strategies that align to tangible and measurable support metrics.
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Team Support
NOVEMBER 11, 2020
Identify issues that that diminish product performance or inhibit customers’ ability to use a product. And escalate reported issues that cannot be resolved within Support to product engineering or DevOps groups for resolution. Remember, for many technology companies, 70% or more of revenue comes from existing customers.
ShepHyken
JANUARY 31, 2020
Some brands think that dealing with customers with uniform responses and procedures increases their efficiency and effectivity—when, in fact, some customers may feel alienated if the support agents of a company do not match their communication styles with the expectations of the age group they are dealing with.
ShepHyken
JANUARY 31, 2020
Some brands think that dealing with customers with uniform responses and procedures increases their efficiency and effectivity—when, in fact, some customers may feel alienated if the support agents of a company do not match their communication styles with the expectations of the age group they are dealing with.
Team Support
NOVEMBER 10, 2020
About ServiceXRG Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence. Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes.
Middlesex Consulting
JULY 9, 2017
As a service professional, we have some internal jobs that are critical for customer retention and long-term satisfaction. We must have excel lent service contracts that address real customer needs. What if both groups had shared goals that counted for the same percent of their bonus? Key Takeaway.
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