2002 Omni-Channel Social Media Technology 
GlowTouch
FEBRUARY 18, 2022
The one constant remains our people and their ability to keep the voice of the customer front and center despite changes in consumer expectations, market dynamics, and technology itself. We provide personalized, omnichannel contact center, business processing, and technology outsourcing solutions to clients around the world.
GlowTouch
OCTOBER 16, 2020
Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail How to Select the Right Customer Support Channels for Your Company. Social Media Support. Being active on social media helps market your brand and shows your community that you are ready to answer questions or concerns.
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GlowTouch
DECEMBER 10, 2020
Support through social media: this channel is not just how consumers talk about the organization; it is a means of talking to the organization and part of a broader strategy of making communications easy and providing the channels your customers prefer. About GlowTouch.
GlowTouch
JUNE 12, 2020
Responding to a call while commenting on social media posts are common tasks in customer support. Knowing how to deliver support through chat or email differs from social media. Training that educates agents on handling requests efficiently per channel is important. Add Variety to Agents’ Work. About GlowTouch.
GlowTouch
APRIL 28, 2020
The fact is, more and more consumers are becoming familiar with video conferencing technology — and sooner or later they’ll expect companies to offer face-to-face chat as a support option. Increased Emphasis on Social Media. Why not stay ahead of the curve, and begin incorporating this feature into your business model now?
GlowTouch
JULY 6, 2020
With the use of digital technology and online shopping, competition has reached a global scale. In this digital age of social media and company reviews, word can spread quickly about a business. Technologies such as solar panels reduce your company’s carbon footprint while simultaneously lowering energy bills.
GlowTouch
OCTOBER 16, 2020
Customers today can freely discuss their experiences on social media, review websites, and other public forums, so poor customer service can be an existential threat. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Importance of Customer Support Training.
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