GlowTouch

APRIL 24, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 7 Reasons Why Outsourcing Customer Support Can Give You a Competitive Advantage. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. After all, whenever someone comes in with a competitive advantage, everyone adopts that innovation as quickly as possible to keep up with that company. Guess what?

Customer Satisfaction 88

Customer Satisfaction Effort Score Competitive Advantage Self Service 88

Michelli Experience

MAY 8, 2018

With real-time insights that come from big data, artificial intelligence, and machine learning, companies are driving customer value in something author Patricia Seybold described back in 2002 as dynamic effectiveness.

Competitive Advantage 100

Competitive Advantage Customers Technology Data 100

GlowTouch

AUGUST 13, 2020

Companies that seriously investigate the possibilities associated with impact sourcing initiatives frequently find themselves at a competitive advantage compared to their industry peers. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch.

Competitive Advantage 52

Competitive Advantage Return on Investment Contact Center Omni-Channel 52

Beyond Philosophy

MAY 3, 2018

Fewer choices means providers require less attention to fostering a competitive advantage by providing an excellent, customer-centered experience. I founded my global Customer Experience consultancy in 2002. When you are the only game in town, people can play with you or miss the game.

Wireless 113

Wireless Competitive Advantage Consulting Airlines 113

GlowTouch

OCTOBER 16, 2020

Customer care is a competitive advantage. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. How you treat your clients determines if they stay or if they go to your competitors. About GlowTouch.

Training 52

Training How To Contact Center Return on Investment 52

GlowTouch

OCTOBER 15, 2020

An Edge Over the Competition. There is also a second competitive advantage found in impact sourcing – workforce productivity. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. It’s a dollars and cents (sense?) About GlowTouch.

Contact Center 52

Contact Center Return on Investment Competitive Advantage Study 52