CSM Magazine

AUGUST 3, 2021

Manu’s deep understanding of the needs of our customers and his rich perspectives from multiple markets will be invaluable in leading this new team.”. He brings extensive knowledge about McDonald’s global customer base to this role. Steijaert began his McDonald’s career as a field service consultant in 2001.

Chief Customer Officer 52

Chief Customer Officer Touchpoint Leadership Consulting 52

Natalie Petouhof

AUGUST 15, 2022

My path to a CX career started in 2001 at Peppers & Rogers Group. Their first book The One-to-One-Future (1993) described the approach of businesses nurturing relationships with each customer by collaborating with them and differentiating them. Original Article by Mila D’Antonio.

Customer Experience 52

Customer Experience Average Handle Time Omni-Channel Policies 52

Comm100

JULY 12, 2018

Dan’s article is an excellent way of understanding that it doesn’t take immense effort or sacrifice to help build a loyal customer base. Of course, there’s also the equally frightening vision of Hal from 2001: A Space Odyssey. Marvel and DC Have Some Competition. Regardless of how you slice it, AI has got a reputation.

Customer Service 103

Customer Service Tips Entertainment eBook 103

Esteban Kolsky

JUNE 5, 2018

There were some good points made, and some good improvements to the story they will tell – and some of those points can even mean adoption from their customer base for SAP C4/HANA. Not ready yet. Even then, their story is dated and not really focused well. gets the idea of what a platform can and should do.

CRM 83

CRM Ecommerce Technology Data 83

Esteban Kolsky

JUNE 5, 2018

There were some good points made, and some good improvements to the story they will tell – and some of those points can even mean adoption from their customer base for SAP C4/HANA. Not ready yet. Even then, their story is dated and not really focused well. gets the idea of what a platform can and should do.

CRM 60

CRM Ecommerce Technology Data 60

Gainsight

OCTOBER 19, 2018

All over the world, companies are using data science to cultivate a healthy customer base. Let’s go on a quick journey to explore three major components of a holistic data science strategy and how these can improve your Customer Success strategies. The Limit Does Not Exist…Yet.

Customer Success 100

Customer Success Data Strategy Analysis 100

PeopleMetrics

APRIL 28, 2015

Between 2001 and 2013, the number of large banks grew by 29% while small banks shrank by 24% (from 8,263 to 6,279) (Source: Mercatus Center at George Mason University (c) April 2014 The Financial Brand ). You should start your customer experience improvement by: Building a complete and deep understanding of your customer base.

Banking 48

Banking Customer Experience How To Financial 48