2001 Contact Center Customer Service Technology 
Comm100
JUNE 5, 2018
From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. As technology continues to advance, companies are coming to realize that many benefits can be accrued from employing it.
CSM Magazine
MARCH 20, 2024
In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction. The expertise residing within Cynergy BPO’s leadership is unparalleled.
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SaleMove
JUNE 11, 2020
In this third installment of this blog series, we continue to discuss how to staff the contact centers of the future. With more and more interactions with customers occurring online, companies are turning to Artificial Intelligence (AI) chatbots to keep up with high online traffic. Stay tuned to find out more!
Comm100
JULY 12, 2018
Continuing our series of the best customer service posts on the web from May , I’m going to look at some standouts from last month that caught my eye. There is no specific theme here aside from a focus on improving the customer experience. Of course, there’s also the equally frightening vision of Hal from 2001: A Space Odyssey.
Magellan Solutions
FEBRUARY 2, 2022
Below is a timeline that sums up the key developments of how the call center industry in the Philippines evolved to what it is today. 1992 : In this year, Frank Holz established the first contact center in the country under the Accenture group. Telephone answering service. Customer service. Dagupan City.
Kustomer
JULY 8, 2021
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas are joined by Darryl Addington from Five9 to learn about integrating cloud support and AI into the CX space. With the combination of AI and the cloud in CX, teams are better equipped to serve the customer. It’s practical.
TechSee
JANUARY 25, 2023
Below is a partial list of field service influencers who challenge the industry to up its game by innovating through technology or process improvements to improve service delivery. Mark produced and led global customer experience programs leveraging NPS and a closed-loop process improvement at multiple companies.
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