ShepHyken

FEBRUARY 18, 2024

Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase. My Comment: Lately, I seem to be attracted to articles on loyalty programs. It’s nice to see this idea again.

Customer Service 62

Customer Service Net Promoter Score Loyalty Programs Gamification 62

Strativity

JANUARY 6, 2023

But consumer perceptions around value involve far more than just price. QSRs have been struggling to keep up with wide-ranging consumer demands that go beyond category table stakes such as affordable price point, convenience, and fast service. On average, financial performance for High Fidelity brands is 3.5x

Omni-Channel 52

Omni-Channel Consumers Case Study Brands 52

Maru Group

FEBRUARY 7, 2022

At Maru, we use our unique software platform to measure and analyze how consumers feel, behave, and think to help clients better understand their customers and deliver better outcomes. The distrust stems from the 2001 Corralito policies in Argentina restricting people’s ability to withdraw cash from their accounts.

Financial 89

Financial Travel Banking Policies 89

West Monroe

MARCH 29, 2022

Apple, the prime example of a market maker, consistently creates products that consumers never imagined they needed. Having created immense loyalty among its customer and employee base, Apple is a force to be reckoned with. What matters is derived from a customer's or employee’s level of willingness to engage with you.

Leadership 98

Leadership Consulting System Marketing 98

BirdEye

MAY 17, 2023

They also are excellent tools for employee engagement and loyalty, which in turn, boosts productivity. Ever since the release of the iPod in 2001, Apple has been redefining the role of electronics in our lives. Coca-Cola Mission statement: “Satisfy our beverage consumers with excellence.” How to write a mission statement?

Examples 98

Examples Innovation Sports Social Media 98

Natalie Petouhof

AUGUST 15, 2022

My path to a CX career started in 2001 at Peppers & Rogers Group. They theorized that maximizing share of customer and then return on customer (increasing loyalty and revenue) depended on the efforts to elevate the customers’ trust. Original Article by Mila D’Antonio.

Customer Experience 52

Customer Experience Average Handle Time Omni-Channel Policies 52

OpinionLab

DECEMBER 17, 2018

And, I co-founded a company named OpinionLab that pioneered the idea of empowering customers to provide feedback to companies by enabling them to proactively engage companies in their own words, on their own terms via the digital channel. IE v5 launched as a harbinger of exponential growth in browser options.

Competitive Advantage 95

Competitive Advantage Ecommerce Voice of Customer Social Media 95