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10 Steps to Preparing Your Business for GDPR

CSM Magazine

The General Data Protection Regulation (GDPR) is a new set of rules amended to the current Data Projection Act that will soon be mandated for those businesses dealing with European consumers. While many businesses are already aligned with the specifications, it’s important to make sure your business has everything covered.

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Ultimate Guide to Selecting Your Cloud Contact Center Solution: A Workbook Approach

VDS

As businesses strive to meet evolving customer expectations, adopting a cloud contact center solution has become a strategic imperative. This workbook is designed to provide you with a step-by-step guide to navigate the process of purchasing a cloud contact center solution. Let’s begin!

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Guided Workbook: Purchasing a Cloud Contact Center Solution

VDS

As businesses strive to meet evolving customer expectations, adopting a cloud contact center solution has become a strategic imperative. This workbook is designed to provide you with a step-by-step guide to navigate the process of purchasing a cloud contact center solution. Let’s begin!

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11 Live Chat Mistakes You’re Making and How to Avoid Them

ProProfs Chat

Has it leveled up your customer support process? Well, from what I’ve seen and heard from other business owners – yes, live chat definitely brings a lot of value addition as a support tool. But even with live chat, your operators are bound to commit mistakes. 11 Live Chat Mistakes & Easy-to-Follow Steps to Avoid Them.

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How to analyze your customer feedback using ChatGPT

Thematic

Why I decided to use ChatGPT for analyzing parent feedback The dataset had 100 responses to 35 survey questions, 10 of which were open-ended. Below are the step-by-step instructions on how to do this task. When my kids' school sent me a survey with 15 open-ended questions, I volunteered to help them analyze the data.

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10 Best Customer Onboarding Tools To Check Out In 2020

SurveySparrow

Now is the time for you to validate your new customer’s purchasing decision by welcoming them with a brilliant onboarding process. Your customer is usually clueless about how to use your product. The onboarding process helps them understand how your product works and how it can benefit their business specifically.

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The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison

Comm100

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets.