rewards-programs-customer-success 
BirdEye
MARCH 10, 2022
Read on to learn how you can kick start your own referral marketing program. Table of contents Chapter 1 Referral marketing explained Why word of mouth is so important What is a customer referral program? Use these fundamentals to start your own referral program for your business. What is a customer referral program?
Stella Connect
MARCH 30, 2022
Agent engagement is one of the biggest drivers of improving customer service and reducing attrition. Customer service leaders know it’s critical to recognize and reward top performance, but many of them lack a complete rewards program. Nixed the idea of a call center rewards program for similar reasons?
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Kustomer
MARCH 23, 2022
In this post, we’ll be looking at how you can take advantage of this by leveraging the brand advocacy potential of your most loyal customers , who we’ll refer to as brand ambassadors throughout. Customer Loyalty and Personalization. To create loyal customers, you need more than just a good product. Source: kantar.turtl.co.
Russel Lolacher
MARCH 29, 2022
Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful. Success Barriers. Social public service isn’t effective off the side of your desk.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Attendees will walk away with insight on the following: Critical components for coaching programs. The importance of efficiency when onboarding and training agents.
Totango
MARCH 1, 2022
To shed some light on what it’s like to be a woman in tech and to gain a better understanding of how we can empower more women to join the industry, we spoke to two of our female leaders, Katie Yagodnik, Director of CS Operations & Digital Programs, and Ravit Danino, SVP of Product & Support, to get their perspective, tips and advice.
PeopleMetrics
MARCH 25, 2022
Customer advisory boards (CABs) can be a powerful tool in your organization's arsenal. They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. How do they work? Back to Top.
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