West Monroe

JUNE 1, 2023

Enabling high growth and retention Since the cost of retaining and expanding sales with existing customers is just a fraction of bringing new customers on board, retention is key to profitability. Increase data fluency Data is essential to a CPO’s success.

Return on Investment 52

Return on Investment Culture Metrics Roadmap 52

Gainsight

JULY 5, 2022

The return on investment (ROI) of CS is clearly seen and justifies bringing in CS operations to make it more seamless, prescriptive, and proactive. Understands the rhythms of the sales cycle and customer journey to help with forecasting, especially around existing business. Well, folks, we might have achieved that.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

Gainsight

MARCH 21, 2019

You make the sale, close the deal. Every ex-customer is just another lead for a new sale. Number One: No return on investment—no return at renewal. And we never want to be in the bottom right—no ROI and they don’t like you. But is that true? Let’s play it out. Then you do nothing. What happens?

ROI 78

ROI Return on Investment Customers Customer Success 78

SmartKarrot

FEBRUARY 17, 2021

Transform customer feedback into actionable product roadmap items. Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering. Proactively manage a portfolio of high-value customers to maximize their return on investment.

Customer Success 10

Customer Success Return on Investment Roadmap ROI 10

BirdEye

APRIL 3, 2023

Remember, investors are interested in their return on investment (ROI), first and foremost. But they’ll also include detailed strategies for marketing and sales techniques, demonstrating how you’ll attract customers, bring your ideas to market, and how to convert interested people into customers. Company description 3.

Examples 52

Examples How To Financial Analysis 52

SmartKarrot

DECEMBER 9, 2020

Representing the voice of the customer to inform our sales process and product roadmap. Operations, Franchise Customer Success, Sales, Support, Professional Services, Product, etc.) Proactively monitor the platform to mitigate risks and increase performance and ROI. Monitor, track, and evaluate the performance.

Customer Success 10

Customer Success Case Study Effort Score Return on Investment 10

ChurnZero

MARCH 1, 2019

It’s not good for anyone in the vendor community (Sales, Marketing, Business Development, Product, etc.) Having simple document in place with those ideals helps eliminate the guesswork and gives every CSM a roadmap to their own success. ChurnZero Resource – ROI Calculator. continue to rise. Customer Success Around the Web.

Customer Success 40

Customer Success Return on Investment Customers Roadmap 40

SurveySensum

SEPTEMBER 11, 2023

In traditional business, success is often measured by the number of products sold, and the emphasis is on acquiring as many customers as possible with a one-time sale. 4 SaaS KPI Categories Your SaaS KPIs should cover these four main areas – sales & marketing, revenue, product usage, and customer experience.

Metrics 52

Metrics Effort Score Net Promoter Score Measurement 52

Circular Edge

MAY 6, 2022

An ERP implementation often delivers a fast return on investment via insights and efficiency gains that save the company money right away. Every morning, an operations manager is able to compare available inventory to sales data to determine whether the business should place any purchase orders (POs). Sales and Marketing.

Resources 52

Resources Ecommerce CRM Financial 52

Pointillist

JULY 25, 2018

and delivers meaningful ROI. Top Telecom Provider Rapidly Quantifies ROI with Pointillist A large, top 5 U.S. telecom provider made a major investment in customer outreach, the likes of which they had not done before. This will bring visibility, support, and hopefully more budget.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43