Wootric CX Blog

JUNE 19, 2019

Did you know that 84 percent of people used an AI-enhanced product in 2017–most without even knowing it? Cobrowsing also serves as a perfect self-service tool, as it teaches the customers how to do things rapidly and effectively. From smart devices to self-driving cars to chatbots – AI impacts various aspects of our lives.

Self Service 82

Self Service Customer Experience Chatbots Poor Customer Service 82

SaleMove

MARCH 29, 2019

This prestigious award was judged on the product’s ability to be integrated across any core processing system and presented to the exhibitor that demonstrated a commitment to delivering technology that will further the growth of products and services in the credit union marketplace.

Conference 40

Conference Government Call Center Loyalty 40

Comm100

AUGUST 20, 2019

Knowing customer demographics like age, race, and residence is not enough – think more widely to consider the ways they’ll be using your products and services, their expectations of service from you, and the ways they prefer to interact with you, for example. Service on their terms. SMS , social , and live chat.

Contact Center 100

Contact Center Tips Customer Experience Culture 100

Talkdesk

MAY 3, 2017

NomNom – NomNom is a customer research application that helps teams around the world make better product decisions. The easy to use and familiar experience with Talkdesk and Salesforce allows teams to be productive in minutes.

Contact Center 40

Contact Center Call Recording Call Center Return on Investment 40

Answer Dash

SEPTEMBER 19, 2018

I’m particularly excited about their Guide and Explore products. Median has developed their CoBrowse tool that integrates with chat platforms like LiveChat, Olark, Intercom, Zendesk Chat, Kustomer, and several others. Zendesk just announced their new omnichannel platform.

Contact Center 61

Contact Center Self Service Omni-Channel Knowledge Base 61

Talkdesk

JUNE 29, 2017

This tool is ideal for companies with a high volume of sales and demos; it can help supervisors schedule breaks and shifts more productively, making sure that the salespeople who are making calls are always at the top of their game. Most sales teams that rely on demos to sell products need to use an external solution to perform their demos.

Sales 40

Sales Call Recording Call Center CRM 40

SaleMove

MAY 8, 2018

Customer retention, improved customer satisfaction, increase in revenue…they’re all by-products of a strong customer experience. Every company is likely able to identify its target demographic and can answer the question of “Who buys my product?” There’s good reason, too. You don’t truly ‘get’ your customers.

Omni-Channel 40

Omni-Channel Strategy Customer Journeys Customer Centricity 40

SaleMove

MAY 7, 2021

We use that base to execute beyond expectations, putting our focus on creating—and constantly improving—a product that’s not simply functioning, but pleasant and effortless to use. Some teams focus on who’s being served by the product. Ultimately, we aren’t here only to build a product.

Culture 52

Culture Financial Technology Innovation 52

ViiBE Blog

APRIL 15, 2021

Cobrowsing software allows a customer to collaboratively browse with a representative who communicates with the customer by live chat, video chat, or phone call. Co-browsing allows support agents to handle more customers and thus improves agent productivity. How does co-browsing work?

e-support 52

e-support Video Contact Center Software Contact Center 52