Thematic

APRIL 3, 2024

Effort: Evaluate the resources required (time, money, cross-team collaboration) to execute changes. Enterprise-level support and plans available Customer review: “The SurveyMonkey integration has allowed us to sync NPS data back to the Account and Contact objects for use in reporting in both Salesforce and Tableau. ” 3.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

C Space

JULY 21, 2020

Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. While the two companies have since operated separately, from eBay’s perspective, not much changed. A recent poll by LinkedIn found that 42% of camera-ready home workers owned one. “It

Brands 52

Brands Transportation Sales Innovation 52

West Monroe

FEBRUARY 23, 2022

From our perspective, there are three primary drivers behind the movement toward a factory of the future. It is also a top concern of the C-suite: In our third quarter (2021) executive poll , cyberattacks represented the second-largest threat to conducting business, behind only hiring and retention of the workforce.

Leadership 52

Leadership Culture Training Technology 52

West Monroe

APRIL 19, 2022

When smaller suppliers don’t have the technical footprint to manage data or enable the necessary interfaces—for example, APIs between ERPs or EDI between logistics partners, customers, and manufacturers—the relationship must rely on spreadsheets and manual processes, such as on-the-water reports. Featured Content.

Leadership 52

Leadership Technology Data Examples 52

SmartKarrot

FEBRUARY 9, 2023

Establish quarterly business reviews (“QBRs”) to gauge the health of your customers, get feedback, and communicate planned product upgrades. Build reports, dashboards, and scorecards with Revenue Operations to highlight customer health, retention likelihood, and the performance of high-touch customer success campaigns.

Customer Success 19

Customer Success Roadmap Culture Customers 19

Kustomer

JANUARY 21, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Steve Walker and Troy Powell from Walker to uncover the secrets of their newest research report focused on the differences between B2C and B2C customer experience. This team can be assembled from any department. How are you?

B2B 95

B2B Company B2C Customer Centricity 95

ChurnZero

AUGUST 23, 2019

During the webcast we conducted three audience polls to get a gauge on where attendees were in terms of their Customer Success operations today. So, the question is where does that live if it’s one function and it really depends on how your executive team is structured. Customer Success Operations is execution. So, time box it.

NPS 40

NPS Customer Success Effort Score Sales 40