CX Accelerator

MARCH 14, 2019

How can we build even stronger teams capable of overcoming the barriers that have beaten us in the past? The following chart introduces the 16 personalities and shows the percentage of respondents who achieved that type: It's no huge surprise that one in every five of our respondents identify as a Consul (ESFJ), myself and Ben included.

Customer Experience 369

Customer Experience Customer Journeys ROI Guidelines 369

West Monroe

DECEMBER 13, 2023

Eric Johnson: There’s a split in how generative AI is seen. In our experience, middle market organizations have a harder time attracting and retaining specialized technology talent and instead can access highly sought-after talent pools via consulting partners — as both a strategic advisor and execution partner.

Strategy 52

Strategy Analysis Data Technology 52

ShepHyken

OCTOBER 25, 2021

by Eric Krapf. (No Our customer service research indicates that 59% of customers prefer to go to the phone or email over digital channels. My Comment: This is the perfect follow-up to the first article in our weekly roundup. 10 Customer Service Quotes to Inspire Your Team by Sage Johnson. (CH

Customer Service 144

Customer Service Loyalty Programs Chatbots Loyalty 144

C Space

SEPTEMBER 15, 2020

Our goal is to provide an up-to-the-minute source of information, inspiration and insight on brand moves as they happen. “We learned that the more distributed way of working we previously thought untenable will instead unlock incredible potential,” said CEO Eric Artz in August.

Brands 40

Brands Retail Hotels Sales 40

C Space

APRIL 1, 2020

Johnson & Johnson has joined with US government agency the Biomedical Advanced Research and Development Authority (BARDA) to commit $1 billion to development of a COVID-19 vaccine. The whole team at Burberry is very proud to be able to support those who are working tirelessly to combat COVID-19.”.

Brands 40

Brands Hospitality Fashion Healthcare 40

SurveySensum

JULY 14, 2020

A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Strativity

AUGUST 17, 2016

Appearing on the list for a nearly unprecedented 4th straight year is validation of our belief that everyone succeeds when you focus on delighting clients and adding value,” said Strativity President, Lior Arussy. President and Editor-In-Chief Eric Schurenberg. “It It honors real achievement by a founder or a team of them.

Groups 40

Groups Conference Customer Experience Design Measurement 40