AskNicely

AUGUST 1, 2018

Your boss and your boss’s boss just came from a seminar on Net Promoter Score (NPS) and want you to implement an NPS program this week. It’s tempting to simply download your customer list and send out a single NPS survey, but a rock-solid NPS program is much more than a single survey.

NPS 150

NPS Net Promoter Score Tips Customer Retention 150

Lumoa

NOVEMBER 8, 2017

The most widely used customer experience metric NPS (check what Net Promoter Score is about and how to use it for your company) actually gives all the necessary ingredients for the actionability. We recently talked about this topic in a breakfast seminar hosted by Sininen Meteoriitti.

Feedback 293

Feedback Net Promoter Score Analytics Metrics 293

Horizon CX

JUNE 10, 2022

For example, I worked with an organization that developed a voice-of-the-customer (VoC) program with the primary objective of achieving a high Net Promoter Score (NPS). Where score-chasing becomes the primary objective of CX, programs like those tend to end abruptly or slowly disappear.

Customer Journeys 130

Customer Journeys System Net Promoter Score NPS 130

Totango

DECEMBER 28, 2021

These can be delivered through formats such as seminars, workshops, certification programs and degree programs. For example, Net Promoter Score (NPS) surveys ask customers how likely they would be to promote you to a friend or colleague. Assign mentors to staff members to assist with on-the-job training.

Strategy 95

Strategy Net Promoter Score How To Roadmap 95

Education Services Group

OCTOBER 15, 2020

As someone who tends to disagree with the complete and total dependence of Success organizations on Net Promoter Score (NPS), learning about PES was a breath of fresh air. I’m excited to pair PES with NPS, then incorporate both into future Customer Success projects.

Net Promoter Score 105

Net Promoter Score Conference Customer Success NPS 105

delighted

FEBRUARY 22, 2022

To add to these challenges, educational tools like handbooks, seminars, and models that explain how to grow a CX program, or assess your customer experience maturity, don’t really exist. And the impact carries through – our CX program exists not so that we can boast about an NPS score, but to give our customer’s voice a seat at the table.

Customer Experience 90

Customer Experience Net Promoter Score Self Service Handbook 90

ChurnZero

AUGUST 14, 2020

Use these data fields to create segments, trigger alerts, run automated playbooks, send NPS campaigns, manage customer journeys, and calculate ChurnScores. Net Promoter Score ® (NPS) Software. What is NPS software? NPS software is used to create, deploy, and manage NPS surveys. Chat Software.

Software 87

Software Customer Success NPS Net Promoter Score 87