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Four Technologies Reshaping the Customer Experience

Wootric

How we live and communicate are evolving at lightning speed thanks to one thing: Technology. But rather than looking at it as an intrusive occurrence, perhaps it’s better to view emerging technologies as tools with the power to reshape, not disrupt. As for the numbers, Goldman Sachs predicts that VR retail software will be a $1.6

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The Complete Retail Customer Experience Guide

InMoment XI

Why is the Retail Customer Experience Important The retail customer experience has become increasingly significant in the success and sustainability of any business operating in the modern marketplace. Consumers can quickly become lifetime customers and brand advocates when they have continuous positive experiences with a brand.

Retail 260
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Meet your first wave speakers for Customer Success Summit 2018

Totango

With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

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CX Tech to Grow Your SMB in 2018

Oracle

Having your customer in mind at all times means that you can focus your attention on what adds value to their lives and what makes the buyer’s journey more seamless. However, there’s a limit to the type of customer experience you can build without technology.

CRM 87
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The Need for Customer-Friendly Authentication Alternatives to Vulnerable One-Time Passcodes

CSM Magazine

What’s more, 39% of consumers say they will never go back to a merchant that declines a transaction — leading to a significant loss in lifetime customer value. And 28% say they will report their negative experience on social media, potentially influencing other prospective customers as well. A precise, low-friction approach.

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Partners

Optimove

Campaign Monitor is the leading provider of professional-grade email marketing and automation software for growing businesses. As the B2B division of 888, Dragonfish helps gaming companies optimize the player experience and maximize lifetime customer value. Microgaming is the world’s largest provider of online gaming software.

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Meet your first wave speakers for Customer Success Summit 2018

Totango

With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.