Integrity Solutions

NOVEMBER 29, 2022

Here’s the cold hard truth about sales training ROI: While companies around the world continue to invest billions in sales enablement initiatives every year, most of these organizations cannot trace any tangible improvements in the key metrics that matter to their investment in those initiatives. How to Determine Sales Training Metrics.

Training 86

Training Metrics Sales ROI 86

Magellan Solutions

FEBRUARY 26, 2024

Solution : Humana implemented IBM’s natural language understanding (NLU) software, achieving 90% spoken sentence comprehension even on complex insurance topics. Forward-thinking leaders partner with AI specialists like Magellan Solutions, providing tailored roadmaps and platforms explicitly aimed at transforming AI in contact centers.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

TechSee

DECEMBER 16, 2020

This home insurance company wanted to minimize the confusion and friction surrounding the claims processing and underwriting process. The simplicity, seamless integration, and speedy implementation of the Visual Remote Assistant offering improves CX and drives high user adoption, translating into a greater ROI.

Net Promoter Score 109

Net Promoter Score Contact Center Average Handle Time NPS 109

Customer Bliss

AUGUST 3, 2018

There are methods to prove the ROI of CX investments, find a method that works for your company. Rob breaks down a formula for building a roadmap to help your organization build customer loyalty: Roadmap to Loyalty Leadership: Establish the baseline of the economic value of improving relative to the competition.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

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This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI. If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.

Contact Center

Gainsight

MARCH 21, 2019

We think about it like this: On the two-by-two, the x-axis is outcomes, or you could call it ROI or business value realization—is the customer achieving their desired outcome with your product or service? And we never want to be in the bottom right—no ROI and they don’t like you. Define ROI goals. Meet those goals.

ROI 78

ROI Return on Investment Customers Customer Success 78

West Monroe

MAY 31, 2019

Though bots may not have taken over every transaction and interaction yet – I’ve talked to many clients who are beginning to strategically plan where these technologies fit into their digital roadmaps. Assisting agents in explaining financial or insurance terms or other information.

Banking 40

Banking Financial Self Service Chatbots 40