TechSee
FEBRUARY 19, 2019
This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. From conversational commerce to crowdsourced design, eye-level interactions with customers are at the heart of the next wave of customer experience innovations. Who’s there?
Alida
MARCH 23, 2017
Telecommunication companies are under immense pressure to provide better, faster services. According to Jen Palmer from T-Mobile , “If we don’t provide the service our customers want, expect and deserve, they can leave us.” By listening to Telstra customers and implementing their suggestions, the company saw great results. “In
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AWS Machine Learning
JUNE 8, 2022
Uneeq’s digital humans can help provide a next-generation customer experience that is visual, animated, and emotional. In this post, I implemented a solution that integrates Amazon Lex with Uneeq’s digital human by enhancing the visual modality of the user experience. Conclusion. It’s easy to get started.
NobelBiz
FEBRUARY 27, 2024
Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies. By optimizing call center operations, organizations can enhance the overall customer experience, leading to increased satisfaction.
CSM Magazine
AUGUST 26, 2019
Through EMAS, IDLive Face is now enabling self-service SIM registration for a major telecommunications service provider. With IDLive Face, Innov8tif now offers anti-spoofing measures that bolster existing security processes while simultaneously enhancing the user experience.
CSM Magazine
MARCH 18, 2021
Glock: Every company with a large volume of dialogue across telecommunications, logistics, travel, banks, insurance companies, healthcare and government – all industries are recognizing the added value. creates superior user experiences and helps companies reduce support costs. There are dozens of useful applications.
Lumoa
DECEMBER 15, 2022
Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. It’s a strategy that many companies have used for years to understand and prioritize customer needs.
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