Second to None

FEBRUARY 4, 2020

By cutting out the wholesaler middle-man, brands are setting themselves up to better understand what their customers are looking for within the sales interaction, therefore helping to establish better and longer customer relationships. Another industry that is utilizing direct communication with customers is hospitality. 1,2 [link].

Consumers 67

Consumers Strategy How To Hospitality 67

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. improvement in sales. A disloyal generation?

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Inbenta

JUNE 30, 2021

Tourism, hospitality, and leisure companies have been extremely touched by the Covid pandemic, with thousands of canceled flights, hotel bookings, and more. TravelClub is the leader reward program in Spain with over 6 million subscribers. Chatbot examples in the travel & leisure industry. TravelClub.

Chatbots 105

Chatbots Examples Self Service Insurance 105

Magellan Solutions

JULY 12, 2021

Rewards program. But thanks to the early response by companies and innovation such as AI and chatbots , there is only minimal impact to the industry. Hospitality. Hospitality. The color scheme of the walls, rugs, and cubicle dividers are all important factors to consider because they can influence moods.

Call Center 52

Call Center Industry Contact Center Study 52

Currency Alliance

DECEMBER 13, 2018

“the biggest 25 food-and-beverage companies…generated 45% of sales in the category in America but drove only 3% of the total growth” [i]. As a result, major loyalty trends for 2019 will see a wave of innovation as established brands trial new ways to retain share of mind. The Economist, November 2018. 2018 saw a 14.2%

Loyalty 45

Loyalty Trends Loyalty Programs Rewards Programs 45

SuiteCX

JANUARY 19, 2015

Your investment in CX must link directly to key business results • Have a clear story line that arDculates the criDcal business results to how the new/improved processes, capabiliDes and customer centricity will deliver your business enhanced performance.

Customer Journeys 100

Customer Journeys CRM Leadership Customer Centricity 100

C Space

JUNE 15, 2020

Starbucks’s investment in mobile orders and its digital rewards program was already paying off pre-pandemic. In February, Starbucks confirmed that its Mobile Order & Pay program first introduced in 2015 has seen an increase in customer adoption. So, too, has Walmart, which reported ecommerce sales were up 74% in Q1.

Brands 52

Brands Rewards Programs Retail Ecommerce 52