InMoment XI
JANUARY 16, 2024
Hospitality Virtual Concierge Services : Hotels and travel agencies employ virtual concierge services powered by AI to provide guests with information about amenities, local attractions, and hotel services. These virtual concierges enhance the overall guest experience.
ShepHyken
SEPTEMBER 4, 2023
Elevating Customer Experience: Embracing Hospitality as the Foundation by Charles Ryan Minton (Newsweek) When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business. I have added my comment about each article and would like to hear what you think too.
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Currency Alliance
OCTOBER 11, 2018
Phocuswright also reports that established hotel brands have found this a difficult challenge to answer. Beyond the booking process, and to complement the digital guest experience, hotels stand to make the greatest gains by becoming better resellers of local services and experiences. the luxury traveler.
Kustomer
JUNE 9, 2021
The tourism and hospitality company has been able to create a loyal fan base. One of the many reasons they are known for their impeccable service is because they have empowered every employee to provide additional touches to make their guests’ experience exceptional.
ReviewTrackers
AUGUST 30, 2017
This week: We explain how companies from the finance, healthcare, insurance , and hospitality industries can better connect with their customers. A report from EY suggests that banks should segment their customers by technological and financial knowledge as opposed to basic demographic information, such as age and profession.
Smith+co CX
DECEMBER 8, 2020
In my last blog I reflected on how customer experience has been impacted by the Covid-19 crisis and which brands are succeeding in spite of it. One of the hardest hit sectors in the is the hospitality industry. So, we recently decided to have a short staycation in the UK to see how hospitality was faring post-lockdown.
ReviewTrackers
FEBRUARY 25, 2019
83 percent say TripAdvisor reviews make them feel more confident in their travel decisions, and 96 percent of hotels and hospitality brands worldwide say reviews are influential in generating bookings. Don’t Insult the Guests. Examples of How NOT to Respond to TripAdvisor Reviews. Don’t Humiliate Your Customer. Overrated by far!”
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