ProProfs Chat

JUNE 26, 2020

To help you get started, we’ve prepared a small customer support glossary below. Callbacks are when customers ask your support team members to schedule product demos, resolve technical issues, and more on a call. It helps other agents know that the issue has been resolved. Issue Tracking System. Canned Response.

Customer Service 119

Customer Service e-support Net Promoter Score Multi-Channel 119

Verint

OCTOBER 23, 2017

The toolkit comes with several files including a glossary of ROI terms, the four fundamentals for calculating ROI, a module on understanding the key concepts and logic around ROI, and comprehensive Excel templates that you can use right away. While the HBR ROI tools cost $29.95, they are well worth the investment.

ROI 51

ROI Customer Engagement Engagement Banking 51

transcosmos Information Systems

JANUARY 23, 2017

It has a very organized look to it featuring a forum, glossary, and tutorials to help you find information about various computer issues fast. If you’re encountering issues with your computer hardware and software, including tweaking and operating systems, you can head to TechSpot forums to post your questions. BrightHub.com.

Wireless 48

Wireless Knowledge Base Tips Software 48

ChurnZero

DECEMBER 9, 2022

We started to build those things into the product now to make it easier, so it solves some of our user experience issues as well. Use this SaaS and Customer Success glossary to learn the terms, metrics, and formulas that every business leader needs to know to prove their value as a strong decision maker and become a top contender for CEO.

Customer Success 52

Customer Success NPS Metrics Roadmap 52

Qualtrics

SEPTEMBER 23, 2019

Many of the issues you face with patient experience may be solved with the same best-in-class customer experience (CX) principles used by the world’s most successful brands. Use glossaries or other ways to highlight, in simple terms, what cannot be changed. Create internal guides and an internal campaign.

Net Promoter Score 20

Net Promoter Score Effort Score Leadership eBook 20

Comm100

FEBRUARY 7, 2018

But there might be other types of articles you need too — for example, step by step guides, visual references, glossaries, or feature lists. If you’re going for a simple FAQ-style knowledge base, you’ll usually only need one template style. It’s paramount that you make it simple for employees to add questions to your knowledge base.

Knowledge Base 102

Knowledge Base Groups Video Examples 102

delighted

JULY 19, 2019

That’s why we’ve put together this customer experience glossary. CES asks questions like, “How easy was it to resolve your issue?” What are the specific touchpoints that customers are having issues with? And what about all these other acronyms customer experience experts toss around? NPS, VoC, DCX, CSAT? Customer insights.

Resources 56

Resources Customer Journeys Customer Experience Net Promoter Score 56