CloudCherry
MARCH 15, 2018
For instance, leading cable MSOs (Multiple Service Operators) have entered the wireless field to further saturate an overgrown market and make competition even more stiff. Bell Canada and Telus reported increased wireless retention spending for both the full year and fourth quarter of 2016, according to their annual report.
PeopleMetrics
JULY 17, 2018
A consulting firm mentioned in the introduction, Forrester , coined a third term: customer feedback management (CFM). Consider a telecommunications company whose business model is signing up customers for a one-year contract for various wireless services. VoC is about continuous, real-time feedback. Market Research vs. VoC.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Bliss
APRIL 11, 2017
The first thing Brian looked at was pre-existing data on what seemed to matter to customers in the wireless industry. In those, customers give feedback, and Sprint responds to the feedback. Usually this involved customer surveys at major touchpoints, like post-purchase, first bill, etc.
SurveySensum
JUNE 29, 2023
Just like how Apple anticipated the demand for wireless headphones and launched AirPods, meeting emerging customer needs and preferences. Through market research, data analysis, social listening, leveraging customer feedback , conducting interviews, competitor analysis, and staying updated on industry trends. Wrapping Up!
TechSee
MAY 1, 2022
Organizations use customer feedback surveys to improve customer experience (CX) and increase customer loyalty. CSAT is measured by asking a basic question on a customer feedback survey. Determine the customer experience you want feedback on and customize the question to receive a targeted and focused response.
Pointillist
JANUARY 19, 2022
Let’s dive into three significant reasons why traditional survey feedback and CX measurement approaches fall short. But it’s hard to know where to start if you’re relying on survey feedback too heavily. Customer Feedback Doesn’t Tell the Whole Story. You collect feedback and iterate. But it has its limitations.
Answer Dash
APRIL 17, 2020
Research from McKinsey found that customer satisfaction is 73% more likely when entire journeys work well than when individual touchpoints do. You need to be able to collect customer feedback data at a number of touchpoints across your customer journey(s) and analyze it in a way that allows you to take meaningful, rapid action.
Expert insights. Personalized for you.
210 
Let's personalize your content