Gainsight

APRIL 21, 2022

You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . Creating a Product Roadmap? From Idea to Fruition: Manage Your Product Lifecycle More Efficiently. Top KPIs Every Product Manager Should Track. Product Experience .

Resources 52

Resources Handbook eBook Government 52

Gainsight

JUNE 17, 2022

That means you’ll have the raw materials to build a product roadmap that improves your product and impresses everyone around you. . User paths can help product leaders and managers see where users are running into friction. User Sentiment and Feedback. Moreover, in-product analytics hold a mirror up to your decisions.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Gainsight

NOVEMBER 16, 2021

As the pressure to perform piles on product leaders and managers, there’s a way to release the tension, drive product growth, and tap into a growth plan that feeds off itself. . You can start by using surveys and customer feedback loops to develop different user segments. The SaaS industry has never been so competitive.

Tips 52

Tips Handbook Analytics User Experience 52

Gainsight

NOVEMBER 10, 2021

If you’re a product manager or leader, it’s up to you to embrace change and dive into the most effective product growth strategy for the era. Read on for an introductory taste of product-led success and a preview of our in-depth guide, “Product-Led Success: The Professional’s Handbook.”. Back your product roadmap with data.

Handbook 52

Handbook Roadmap ROI Strategy 52

Gainsight

JUNE 11, 2021

Manager, Customer Success at Slack and CEO of Customer Success Network at Slack. How To Hire A Customer Success Manager The Right Way with the amazingly talented Irit Eizips, Chief Customer Officer at CSM Practice. Three key phases for Successful Value Management. Your Customers Need You to Put Yourself First: Listen to Them!

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

SmartKarrot

MARCH 16, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Terminus As a Director of Customer Success, you will manage a team of 8 (and growing) Customer Success Managers. Manage to production metrics and data-based performance goals. Manage to production metrics and data-based performance goals.

Customer Success 10

Customer Success Handbook Case Study Roadmap 10

delighted

FEBRUARY 22, 2022

To add to these challenges, educational tools like handbooks, seminars, and models that explain how to grow a CX program, or assess your customer experience maturity, don’t really exist. So where does the manager of a CX program start? Most likely, feedback isn’t being effectively actioned across the company. Making progress.

Customer Experience 90

Customer Experience Net Promoter Score Self Service Handbook 90