Retently

APRIL 5, 2024

Workshops, product launches, and live demonstrations can draw customers into the store and create buzz around it. Moreover, employees who once manned registers can now be redeployed to other key in-store activities, such as restocking shelves and managing inventory, ensuring the store operates like a well-oiled machine. The result?

Retail 78

Retail Engagement Strategy Customer Experience 78

SurveySensum

JULY 19, 2023

Give Your Customers What They Want Nike is indeed winning hearts with its personalization in retail strategy, and one of the key ways they achieve this is by leveraging customer feedback. After listening to the Voice of the Customer, Apple realized that its customers might benefit from additional workshops and tutorial sessions.

Retail 40

Retail Examples Customer Experience Social Media 40

NobelBiz

AUGUST 28, 2023

Here’s a quick list of tech solutions that can get you on the right track: Omnichannel Customer Relationship Management (CRM) Systems centralize customer data and interaction history, enabling agents to deliver personalized and context-rich experiences regardless of the channel. Effective management of customer interactions.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

CX Journey

NOVEMBER 12, 2015

Here are the highlights I still recall: First off, the always knowledgeable Prof Moira Clark from Henley Centre for Customer Management talked about generations and technology. Patrizia Bertini got some unsuspecting volunteers to play with Lego in a reconstruction of such a workshop. So, it makes sense to think about gamification here.

Gamification 80

Gamification Exercises Airlines Customer Insights 80

NobelBiz

JUNE 5, 2023

This challenge can be addressed by using market research tools and techniques, customer relationship management (CRM) systems, and data analysis methods. Regular training programs, incentives, and supportive management can help to motivate agents and boost their performance. Running a contact center can get expensive.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

ClearAction

NOVEMBER 21, 2015

Most companies relinquish customer experience management to the customer-facing functions. Lesson for the Future: In the future, companies that manage customer experience in accordance with reality will be the winners, not only in standing out from the crowd, and the corresponding revenue growth, but also in profitability.

Customer Experience 48

Customer Experience Gamification ROI Customer Experience Management 48

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132