NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? The Need for Hyper Efficiency in Call Centers As a call center operations manager, you need to stay on top of the latest trends in hyper efficiency to ensure that your organization is successful.

Contact Center 52

Contact Center Call Center Management Gamification 52

ShepHyken

FEBRUARY 18, 2024

I haven’t seen an article about “gamification” in quite some time. My Comment: Calix is a platform that companies in the cable TV and Internet industry use to help run and manage their businesses. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

Customer Service 60

Customer Service Net Promoter Score Loyalty Programs Gamification 60

CX Journey

NOVEMBER 12, 2015

Here are the highlights I still recall: First off, the always knowledgeable Prof Moira Clark from Henley Centre for Customer Management talked about generations and technology. Patrizia Bertini got some unsuspecting volunteers to play with Lego in a reconstruction of such a workshop. So, it makes sense to think about gamification here.

Gamification 80

Gamification Exercises Airlines Customer Insights 80

SurveySensum

JULY 19, 2023

After listening to the Voice of the Customer, Apple realized that its customers might benefit from additional workshops and tutorial sessions. Their “ Today at Apple ” sessions provide hands-on workshops and tutorials on topics like photography, coding, music production, and more.

Retail 40

Retail Examples Customer Experience Social Media 40

NobelBiz

JUNE 5, 2023

This challenge can be addressed by using market research tools and techniques, customer relationship management (CRM) systems, and data analysis methods. Regular training programs, incentives, and supportive management can help to motivate agents and boost their performance. Running a contact center can get expensive.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

Retently

APRIL 5, 2024

Workshops, product launches, and live demonstrations can draw customers into the store and create buzz around it. Moreover, employees who once manned registers can now be redeployed to other key in-store activities, such as restocking shelves and managing inventory, ensuring the store operates like a well-oiled machine. The result?

Retail 78

Retail Engagement Strategy Customer Experience 78

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes. Let’s meet the experts!

Call Center 52

Call Center Management Contact Center Gamification 52