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How to Drive Engagement with Gamification in Your Contact Center

Playvox

One proven way to motivate your team is to drive engagement with gamification. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. The Psychology Behind Gamification. Why Does Gamification Work? Maslow’s Hierarchy of Needs Five Stage Pyramid.

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Survey Gamification: Everything You Need To Know

SurveySparrow

Today, with the latest gamification technologies at hand, your surveys can keep your users engaged till the end. Because we’re about to take you on an exciting tour of all things survey gamification. Understanding The Art Of Survey Gamification. Here, we’ll tell you all about what gamification means.

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Adapting to a Global Workforce: Managing Remote Teams Effectively

Playvox

Finally, the natural learning that may take place from listening to a co-worker handle a difficult interaction, can be invaluable to it is important to somehow duplicate that learning as remote work becomes the standard at many organizations. Overall, remote work has redefined how we collaborate and do business.

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The Metaverse and Online Communities: Khoros 101

Lithium

There is Meta, the brand, and there is the all-encompassing term, metaverse, which essentially means multiple worlds enabled through augmented and/or fully virtual experiences, where people can interact, work, play and more. They can also be extrinsic with unique avatar fashion kits, modifications, abilities, and access.

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The Power of Recognition: How to Motivate Agents Authentically

Playvox

You could have contacted the company in a multitude of ways — chat, text, social media, or even an “old-fashioned” telephone call. The Role of Job Satisfaction in Motivation Job satisfaction is a crucial factor in motivating anyone, but especially those who are having difficult interactions day-to-day such as call center agents.

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How to Enhance the Agent Experience for Your Hybrid Contact Center Team

Playvox

Conflicts inevitably arise so if you must miss a meeting, reschedule it in a timely fashion. It can deliver positive feedback on a client interaction, recognize an agent’s strengths, or simply express appreciation for their contributions to the team. Another fun way to recognize your team is through gamification.

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Inspiring Retail Customer Experience Examples That Wow Customers

SurveySensum

Provide Interactive Demonstrations Make Them Feel Exclusive Give Back To The Society You Can’t Be Always There, So Use Virtual Shopping Assistants No Holdup in the Payment Process Please! WOW Them With Interactive Displays One notable example of interactive displays in retail is found at Adidas stores.

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