Remove Exercises Remove NPS Remove Return on Investment Remove Sales
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Mapping Customer Journeys Through a Systems Lens

Horizon CX

For example, I worked with an organization that developed a voice-of-the-customer (VoC) program with the primary objective of achieving a high Net Promoter Score (NPS). Unless you’re committed to that, the mapping would merely be an exercise with no tangible business outcome.

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Stay Ahead of Your Competition with New Advances in CX Marketing

Beyond Philosophy

Having a record of your return on investment (ROI) for Customer Experience programs is vital. An increase in sales is excellent. But not all ROI is sales-based. You can have an increase in your NPS (Net Promoter Score, which indicates your customers will recommend you to family and friends).

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Stay Ahead of Your Competition with New Advances in CX Marketing

Beyond Philosophy

Having a record of your return on investment (ROI) for Customer Experience programs is vital. An increase in sales is excellent. But not all ROI is sales-based. You can have an increase in your NPS (Net Promoter Score, which indicates your customers will recommend you to family and friends).

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What is Customer Success enablement?

ChurnZero

You may have heard of sales enablement, but Customer Success enablement might be a new term for you. Customer Success enablement professionals should understand how to maximize return on investment (ROI) as well as have a strong technical understanding of the products your company develops.

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What is Customer Success enablement?

ChurnZero

You may have heard of sales enablement, but Customer Success enablement might be a new term for you. Customer Success enablement professionals should understand how to maximize return on investment (ROI) as well as have a strong technical understanding of the products your company develops.

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Q&A: Digital Customer Success Strategies to Drive User Adoption

ChurnZero

Even before pre-sales where possible, but I would definitely have your Customer Success team or manager introduced at the very beginning to be a customer advocate and track the customer experience along the way, even if they’re not directly owning the onboarding or implementation. A: You can do a lot of meaningful things.

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The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

This is the secret ingredient to retaining customers, increasing sales, and succeeding as an organization. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. This exercise of creating buyer personas is critical.

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