Playvox

FEBRUARY 13, 2024

They are among your organization’s most valuable assets, and you depend on them to deliver loyalty-building customer experiences every day, with every interaction. Your Leadership Matters Gallup research has found development to be a key driver of employee engagement, starting with the manager or team leader.

Contact Center 88

Contact Center Gamification Measurement Training 88

Beyond Philosophy

JUNE 11, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? Michael Lowenstein, Ph.D.,

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

CX University

MAY 2, 2023

A positive customer experience can help build trust and loyalty, leading to higher levels of engagement. At CX University, we’ve seen increasing customer engagement as we learn from customer feedback and make improvements to the customer/learner journey.

Engagement 52

Engagement Gamification Course Case Study 52

Michelli Experience

JANUARY 17, 2017

Game theory obviously plays a role in “gamification” of mobile apps, online contests, or even the creation of buying incentives. In his article Mark identifies three key ways that designers in the video and mobile gaming industry create “gamer engagement”, loyalty, and spend. billion customers. Those 3 areas are: Promotion.

Customer Experience 100

Customer Experience Gamification Banking Sports 100

Playvox

MARCH 12, 2023

When it comes to improving contact center performance and gaining customer loyalty, it’s important to understand that CX is the backbone of any support center. Use your leadership foundation to engage with agents about their metrics, where they’re excelling, and how they can improve. But it doesn’t stop there.

Contact Center 52

Contact Center Strategy Gamification Customer Satisfaction 52

Michelli Experience

DECEMBER 5, 2017

Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery. Digital Assistant ordering, augmented reality, and gamification may or may not be changes that are right for your business.

Gamification 113

Gamification Consulting Study Customer Centricity 113

Michelli Experience

DECEMBER 5, 2017

Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery. Digital Assistant ordering, augmented reality, and gamification may or may not be changes that are right for your business.

Gamification 100

Gamification Consulting Study Customer Centricity 100