NobelBiz

FEBRUARY 9, 2023

Technology plays a key part in adopting strategies for employee engagement and a seamless employee – agent experience. Resources and investments are focused on the latest and most innovative tools that ensure efficient onboarding, compliance and HR leadership.

Call Center 52

Call Center Gamification Contact Center Trends 52

Playvox

MARCH 27, 2023

As someone who has worked in support centers before, I know firsthand how important it is to have engaging and effective training programs. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process.

Contact Center 84

Contact Center Gamification Training Chatbots 84

Natalie Petouhof

FEBRUARY 28, 2016

announced substantial enhancements to its Verint Workforce Optimization ™ software designed to help contact center, back-office and branch operations better manage the performance of employees and operations. Is the performance of employees consistent across time? What Does Gamification Have To Do With Performance?

Innovation 40

Innovation Gamification Management Comparison 40

SurveySensum

FEBRUARY 22, 2024

The Foundation: Onboarding and Welcome You would be surprised to know that many studies indicate that a stellar onboarding experience plays a pivotal role in enhancing both employee engagement and retention strategies. It provides new employees access to a wealth of resources and training modules to quickly get up to speed.

Employee Experience 52

Employee Experience Strategy Net Promoter Score Policies 52

Michelli Experience

DECEMBER 5, 2017

As such, Starbucks has been ahead of the curve on many customer innovations like mobile pay or using an in-home assistant like Alexa to place a Starbucks order. Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery.

Gamification 113

Gamification Consulting Study Customer Centricity 113

Michelli Experience

DECEMBER 5, 2017

As such, Starbucks has been ahead of the curve on many customer innovations like mobile pay or using an in-home assistant like Alexa to place a Starbucks order. Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery.

Gamification 100

Gamification Consulting Study Customer Centricity 100

SurveySparrow

NOVEMBER 14, 2020

Positive workplace culture is what drives innovation, growth and attracts more talent. The workplace culture is a defining aspect of Employee satisfaction. It is only through open communication and trust that a company can build a positive workplace culture for its employees. Employee Engagement. Meaningful work.

Customer Journeys 52

Customer Journeys Employee Engagement Culture Leadership 52