C3Centricity
JANUARY 20, 2023
If you’re a regular visitor here, then you know very well the importance of adopting a customer first strategy. Over the years, […] The post Top 2022 Posts on Adopting a Customer First Strategy first appeared on c3centricity.
Forrester Digital Transformation
JANUARY 20, 2023
Organizations often view knowledge management as a means to bridge a skills development gap. For example, your level-1 service desk agents may not have strong technical troubleshooting capabilities.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Upstream Works
JANUARY 20, 2023
As we enter the new year, the climate for consumers will be different than the past few years. The robust economy of recent times has given way to inflation and interest rate spikes that haven’t been seen in years, if not decades.
Adrian Swinscoe
JANUARY 20, 2023
For the last four years, in and around December, I have compiled a set of customer experience-related predictions for the coming year. For each article, I […] The post 7 Customer experience related predictions for 2023 first appeared on Adrian Swinscoe
Advertisement
Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Blue Ocean
JANUARY 20, 2023
2020 marked the workplace like no other year in recent history. For more than two years, everyone worked to settle into new patterns of working and communicating, and we’re finally seeing a return to “normal.”
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
SaleMove
JANUARY 20, 2023
Glia once again finds itself looking towards a brand new year: Here’s what some Glianeers’ aspirations, goals, and hopes are for the year ahead. The post Glia Voices: Looking Ahead at the New Year appeared first on Glia Blog | Digital Customer Service Explained.
AWS Machine Learning Blog
JANUARY 20, 2023
This post is co-written by Christopher Diaz, Sam Kinard, Jaime Hidalgo and Daniel Suarez from CCC Intelligent Solutions.
2020 Research
JANUARY 20, 2023
The post Simplify Your Research Connections with Methodify appeared first on Schlesinger Group. Webinar
MyCustomer Experience
JANUARY 20, 2023
Are Contact Centres Missing Out on Tasty Customer Data? Contact centres are giant candy stores full of rich, tempting data but how do you. 23rd Jan 2023 By Jim Davies Chief Experience Officer
Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology
If the recent past has taught us anything, it's that L&D organizations need to be nimble, quick, and able to react to both foreseen and unforeseen threats in order to be successful. That means looking to the convergence of technology, learning, and business needs so you can make intelligent, informed decisions regarding both your future and the future of your organization.
Clarivate
JANUARY 20, 2023
In recent years it has become more difficult to get a comprehensive view of the biosequence patent landscape. According to Clarivate research, roughly 18% of patent filings in this field do not include a Sequence Listing.
MyCustomer Experience
JANUARY 20, 2023
Have you tried having a conversation with the ChatGPT bot created by OpenAI? Click the link and try it now. You need to register an. 20th Jan 2023 By Andrew Hall Chief Commercial Officer
SmartKarrot
JANUARY 20, 2023
Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience.
Expert insights. Personalized for you.
202 
Let's personalize your content