Fri.Jan 20, 2023

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Top 2022 Posts on Adopting a Customer First Strategy

C3Centricity

If you’re a regular visitor here, then you know very well the importance of adopting a customer first strategy. Over the years, […] The post Top 2022 Posts on Adopting a Customer First Strategy first appeared on c3centricity.

Strategy 202
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Knowledge Capacity Building Requires Skills Development

Forrester Digital Transformation

Organizations often view knowledge management as a means to bridge a skills development gap. For example, your level-1 service desk agents may not have strong technical troubleshooting capabilities.

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Top CX Trends of 2023

Upstream Works

As we enter the new year, the climate for consumers will be different than the past few years. The robust economy of recent times has given way to inflation and interest rate spikes that haven’t been seen in years, if not decades.

Trends 78
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7 Customer experience related predictions for 2023

Adrian Swinscoe

For the last four years, in and around December, I have compiled a set of customer experience-related predictions for the coming year. For each article, I […] The post 7 Customer experience related predictions for 2023 first appeared on Adrian Swinscoe

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How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

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60 Customer Care RFP Questions for the Contact Center of Today

Blue Ocean

2020 marked the workplace like no other year in recent history. For more than two years, everyone worked to settle into new patterns of working and communicating, and we’re finally seeing a return to “normal.”

More Trending

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Glia Voices: Looking Ahead at the New Year

SaleMove

Glia once again finds itself looking towards a brand new year: Here’s what some Glianeers’ aspirations, goals, and hopes are for the year ahead. The post Glia Voices: Looking Ahead at the New Year appeared first on Glia Blog | Digital Customer Service Explained.

Brands 68
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­­How CCC Intelligent Solutions created a custom approach for hosting complex AI models using Amazon SageMaker

AWS Machine Learning Blog

This post is co-written by Christopher Diaz, Sam Kinard, Jaime Hidalgo and Daniel Suarez from CCC Intelligent Solutions.

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Simplify Your Research Connections with Methodify

2020 Research

The post Simplify Your Research Connections with Methodify appeared first on Schlesinger Group. Webinar

Groups 40
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Are call centres missing tasty customer data?

MyCustomer Experience

Are Contact Centres Missing Out on Tasty Customer Data? Contact centres are giant candy stores full of rich, tempting data but how do you. 23rd Jan 2023 By Jim Davies Chief Experience Officer

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Is Your L&D Organization Future-Proof?

Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology

If the recent past has taught us anything, it's that L&D organizations need to be nimble, quick, and able to react to both foreseen and unforeseen threats in order to be successful. That means looking to the convergence of technology, learning, and business needs so you can make intelligent, informed decisions regarding both your future and the future of your organization.

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Finding patented biological sequences for patents without a Sequence Listing

Clarivate

In recent years it has become more difficult to get a comprehensive view of the biosequence patent landscape. According to Clarivate research, roughly 18% of patent filings in this field do not include a Sequence Listing.

Study 52
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ChatGPT: Creating Stronger Customer Relationships

MyCustomer Experience

Have you tried having a conversation with the ChatGPT bot created by OpenAI? Click the link and try it now. You need to register an. 20th Jan 2023 By Andrew Hall Chief Commercial Officer

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Jan 20 – Customer Success Jobs

SmartKarrot

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience.