InMoment XI
JANUARY 9, 2024
Social media marketing platform Hootsuite leverages InMoment to make the Net Promoter Score (NPS) methodology central to its operation. By utilizing the in-app customer feedback software tool, Hootsuite can prioritize CX improvements that will have the most business impact and has been able to triple its Net Promoter Score.
ShepHyken
NOVEMBER 20, 2020
He shares six tips and strategies to share with your team for improving the eCommerce customer experience. Poor customer service costs businesses over $75 billion a year in lost profits. How to avoid that if you’re running an eCommerce business? Only by delivering amazing customer service. Talk to Your Employees.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Retently
MARCH 14, 2023
Product reviews and Net Promoter Score (NPS) surveys are commonly used to measure customer experience and collect zero-party data. The results are used to calculate a score that ranges from -100 to 100, with higher scores indicating a higher level of customer satisfaction and loyalty.
Thematic
APRIL 3, 2024
The best eCommerce customers have a high repeat purchase rate and leave positive comments. Building a Voice of the Customer Program for eCommerce A thriving Voice of the Customer program requires a strategic approach. The impact view helped us prioritize the things that significantly affect the Net Promoter Score.
Oracle
OCTOBER 6, 2019
How many people are getting through the self-service funnel? There’s so many, I can’t even begin to list how many there are, but when I think about what it is that really comes down to a KPI, it’s what connection has happened across self- service. Net Promoter Score as the customer experience metric.
Retently
OCTOBER 18, 2022
From its humble beginnings as an online bookseller, Amazon has grown to become one of the world’s largest ecommerce businesses. of total US retail turnover (nearly $218 billion in 2021) and 37.8 % of the US ecommerce market , becoming the leading online retailer in the country. Effective self-service.
ProProfs Chat
AUGUST 28, 2020
Now, her expectations aren’t just met but exceeded with Amazon services. But she won’t have the same expectations from other eCommerce brands. Except, those with equivalent potential may influence her decision, but she seems pretty much set with the current services offered by Amazon. Accurate Information Via Self-Service.
Expert insights. Personalized for you.
551 
Let's personalize your content